Strategic Partners Department Manager

Furever Pawradise Inc.; Toronto; On-site; CAD 42,000 - 63,000; Full time

Job summary

Furever Pawradise Inc., based in Toronto, seeks a Strategic Partners Department Supervisor to lead vendor operations at our major event. You will oversee load-in/load-out, manage on-site support teams, and act as the primary escalation point for vendor issues, ensuring a safe and fair marketplace for artists and dealers.

The role emphasizes proactive leadership, strong logistics awareness, and dedicated partner service to enhance community engagement and event success.

Qualifications

• Directly manage the entire vendor load-in and load-out process, ensuring safety and efficiency.
• Oversee on-site support teams for dealers and artists.
• Serve as first escalation point for vendor issues and conflicts.
• Routinely patrol the vendor hall to enforce policies and provide proactive support.
• Train team members to deliver excellent partner service.

Responsibilities

• Directly manage the entire vendor load-in and load-out process, ensuring it is safe, orderly, and efficient.
• Oversee and support the teams providing on-site support to all dealers and artists.
• Serve as the first point of escalation for any vendor issues, such as table disputes, rule clarifications, or logistical problems.
• Routinely patrol the vendor hall to ensure compliance with all policies and provide proactive support.
• Train team members in providing excellent customer service to our valued partners.

Skills

Supervisory experience

Problem solving

Assertiveness

Ops awareness

Floor management

Job description

Strategic Partners Department Supervisor

The Strategic Partners Supervisor is the on-the-floor commander of the Dealers Den or Artist Alley during the event. They oversee all on-site operations within the vendor hall, from managing the complex load-in and load-out process to resolving any issues that arise for vendors during the weekend. They are a visible, proactive leader, ensuring the hall is a safe, fair, and successful marketplace.

Requirements

Key Responsibilities

Directly manage the entire vendor load-in and load-out process, ensuring it is safe, orderly, and efficient.

Oversee and support the teams providing on-site support to all dealers and artists.

Serve as the first point of escalation for any vendor issues, such as table disputes, rule clarifications, or logistical problems.

Routinely patrol the vendor hall to ensure compliance with all policies and provide proactive support.

Train team members in providing excellent customer service to our valued partners.

Required Skills & Qualifications

Supervisory Experience : Experience leading teams in a logistics-heavy or customer-facing environment.

Problem-Solving : Ability to quickly and calmly resolve disputes and logistical challenges.

Assertiveness & Diplomacy : Can enforce rules fairly and professionally while maintaining positive relationships.

Operational Awareness : A keen eye for logistics, crowd flow, and potential issues on a large event floor.

Beneficial Skills

Experience as a floor manager for a retail store or trade show.

Knowledge of event logistics and freight handling.

About the Company

Furever Pawradise is a Toronto-based, non-profit organization dedicated to celebrating and empowering the vibrant anthropomorphic arts (furry) community. Our core mission is to create a premier annual event that provides a dedicated platform for artists to showcase their creativity, for community members to forge lasting connections, and for all of us to channel our collective passion into philanthropic good for local charities.

Our organization is built on a foundation of six core values: Creativity & Expression, Community & Inclusivity, Empowerment, Generosity & Impact, Integrity & Trust, and Joy & Celebration. Joining the Furever Pawradise team means becoming part of a passionate, collaborative, and dedicated group of people who believe in the power of community and creativity.