Technical Expert

LOC Software; Laval; Hybrid; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Minimum of 3 weeks vacation

Group insurance

Pension plan with employer contributes

5 mobile days after 3 months

Hybrid, Face-to-face work model

Job summary

LOC Software in Canada is seeking an experienced Technical Support Leader to mentor the technical support team, guide root-cause analysis, and drive process improvements across the support function.

You will handle escalations for complex issues, coordinate with product and operations, and apply cloud (AWS/Azure) and POS integration knowledge to support a configurable retail platform used by merchants.

Qualifications

• 10+ years of experience in technical and application support.
• Proactive problem-solver skilled in root-cause analysis.
• Experience with payment and peripheral device integration (OPOS, JavaPOS, PinPad).
• Retail POS knowledge is an asset.
• Cloud knowledge (AWS and/or Azure).

Responsibilities

• Mentor and coach technical support staff.
• Be the escalation person for complex technical issues.
• Review support processes and documentation for continuous improvement.
• Collaborate across teams to drive initiatives.

Skills

Mentoring/Coaching

Root-cause analysis

Technical support

Problem solving

Multitasking

Documentation review

Tools

OPOS

JavaPOS

PinPad integration

AWS

Azure

POS systems

Job description

Build What’s Next in Retail Technology

At LOC, you'll join a collaborative team dedicated to shaping the future of retail. We foster an environment where people feel supported, challenged, and empowered; believing this is key to great work. You'll have the opportunity to build your career, whether you're innovating new solutions, providing customer support, or driving initiatives across teams. We value ownership, continuous learning, and forward thinking in everything we do.

Who is LOC Software?

For over 30 years, LOC Software has delivered retail technology that drives performance. Our configurable, modular platform, including ThriVersA, empowers high-volume independent merchants across many retail environments including retail, grocery, pharmacy and fuel with POS, back office, eCommerce, loyalty, and more. With cloud and on-premises flexibility, we enable retailers to operate, adapt, and grow, anywhere.

Your main challenges

• Act as a mentor and provide advice, coaching, and training to technical support staff.
• Be the escalation person when it comes to complex technical issues.
• Strong problem-solving skills, able to multitask, solid root causes analysis, and work under pressure.
• Review all technical support-related processes and documentation for continuous improvement.

What You Bring with you

• +10 years of experience in technical and application support.
• A proactive problem-solver skilled in root-cause analysis, capable of managing multiple priorities under pressure.
• Payment and peripheral devices integration experience (OPOS, JavaPOS, PinPad integration).
• Retail knowledge in particular POS processes would be an asset.
• Cloud solution knowledge (AWS and/or Azure).

Our Great Benefits

• Minimum of 3 weeks of vacation from the first year;
• Group insurance, long-term disability, medication, dental, eyes…
• Pension plan with employer contribution after 1 year
• 5 mobile days after 3 months
• Work flexibility: Hybrid, Face-to-face

*The use of the masculine gender in this document is for the sole purpose of brevity*