Technical Customer Support Specialist

Tech Talent International; Toronto; Hybrid; AUD 70,000 - 85,000; Full time

Job summary

Software International (SI) is seeking a Technical Customer Support Specialist to join our client’s Australian operations in a fully remote role. You will onboard new clients, train them on the SaaS platform for cash processing and transportation, and ensure ongoing satisfaction.

Ideal candidates have strong analytical skills, experience in cash processing or cash-in-transit, and fluency in English and Spanish. This full-time remote position offers a competitive AUD salary and benefits.

Qualifications

• Prior experience in the cash processing or cash-in-transit industries is a strong asset.
• Fluency in both English and Spanish.
• Ability to work independently in a remote environment.

Responsibilities

• Lead onboarding processes for new clients, including training on system features and functionality.
• Demonstrate effective use of the SaaS platform to optimize operations in cash processing and transportation.
• Respond to customer inquiries and resolve technical issues in a timely and professional manner.
• Provide proactive support to ensure ongoing customer satisfaction.
• Assist with testing and validation of new features or updates to the software.
• Collaborate with cross-functional teams to improve customer experience and provide feedback for product improvements.

Skills

Cash processing experience

SaaS support

English & Spanish fluency

Remote work independence

Job description

Software International (SI) supplies technical talent to a variety of clients ranging from Fortune companies to small and mid-sized organizations in Canada/US. We are currently searching for a Technical Customer Support Specialist - Remote for our IT Financial Services SaaS client for their Australian office.

Role : Technical Customer Support Specialist - Remote

Salary Range: $70,000 - $85,000 AUD as base depending on overall experience + 3 weeks paid vacation + stat holidays + sick days

Location: remote - client is based in Toronto, ON

Our client delivers innovative technology solutions that make cash processing and transportation more efficient, helping cash remain competitive in an increasingly digital payment landscape. They are currently adding a Technical Customer Support Specialist - Remote to support business in Australia. The head office is based out of Toronto, ON.

Role Overview

Our client is seeking a Technical Customer Support Specialist to join their team in a full-time, remote capacity. This role is ideal for someone who excels at delivering exceptional customer service, enjoys solving complex problems, and thrives in a client-facing environment.

As a key member of our support team, you will be responsible for onboarding new clients and ensuring their continued satisfaction with our world-class SaaS solution for cash processing and transportation. You will guide clients through the setup process, provide training, troubleshoot issues, and help them optimize their operations using our software.

Key Responsibilities

• Lead onboarding processes for new clients, including training on system features and functionality.

• Demonstrate effective use of our SaaS platform to optimize cash processing and transportation operations.

• Respond to customer inquiries and resolve technical issues in a timely and professional manner.

• Provide proactive support to ensure ongoing customer satisfaction.

• Assist with testing and validation of new features or updates to the software.

• Collaborate with cross-functional teams (e.g., development, product) to improve the overall customer experience and provide feedback for continuous product improvement.

Qualifications & Requirements

• Prior experience in the cash processing or cash-in-transit industries is a strong asset.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills - Fluency in both English and Spanish

• Ability to work independently and effectively in a remote work environment.

• Tech-savvy and comfortable with SaaS platforms and client-facing technical interactions.

Create a job alert for this search

Technical Customer Support Specialist Australian Capital Territory, ACT, AU