Customer Success Manager (AMER)

ApprovalMax; Toronto; Remote; CAD 85,000 - 110,000; Full time

Job summary

ApprovalMax, an award-winning B2B software company, is seeking a Customer Success Manager to join their growing team in Toronto. This role involves maintaining client satisfaction, upselling products, and providing exceptional support. Ideal candidates will have experience in account management or customer success within the B2B SaaS sector and the right to work in Canada. Competitive salary and benefits including remote work and wellness programs are offered.

Benefits

100% paid sick leave days

Health & Wellness program

Reimbursement for co-working space

Parental leave support

Qualifications

• 2+ years of experience in account management or customer success position.
• Experience in providing training is preferred but not essential.
• Right to work in Canada is essential.

Responsibilities

• Maintaining detailed understanding of products and assisting customers.
• Promoting product value and upselling editions/functions.
• Regular engagement with customers to gauge satisfaction.

Skills

Account Management

Customer Success

B2B SaaS

Accounting Knowledge

Job description

Direct message the job poster from ApprovalMax

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online and Oracle NetSuite to unlock powerful efficiencies for approvers and finance teams. The company is globally recognised and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.

We are expanding and hiring a Customer Success Manager on a remote basis to help us grow the business.

You will be responsible for:

• Maintaining a detailed understanding of products and services, assisting customers with questions and suggesting the best features/setup for their needs
• Promoting the value of the product among customers and upsell/cross-sell editions and functionalities (drive post-sales MRR growth)
• Regular engagement with your assigned customers to gauge satisfaction, address concerns and drive further adoption
• Manage support tickets coming in from your customer portfolio
• Providing support via Zoom calls when customers need it.
• Acting as an escalation point for any customer queries in the AMER region.
• Contributing to optimising existing team processes and actively enhancing all Customer Success initiatives.

Desired Skills and Experience:

• Right to work in Canada is essential
• 2+ years of experience in account management or customer success position (revenue-driven) preferred
• B2B SaaS experience preferred
• Accounting knowledge would be preferred, but isn’t essential
• Experience in providing training preferred, but isn’t essential.

This role is:

• Full-time and permanent.

What we offer:

• Growing international business with 10,000+ subscribers
• Regular performance-based compensation reviews
• 100% paid 10 sick leave days
• Remote work, flexible hours
• Health & Wellness program - a bonus payment, which will cover 50% up to a total of 500 Euro annually of the amount spent on the following activities: medical services (except regular health insurance), fitness, sports activities (excluding sports equipment)
• Reimbursement of co-working space
• Reimbursement of professional development courses
• Parental leave support.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development and Financial Services

Referrals increase your chances of interviewing at ApprovalMax by 2x

Get notified about new Customer Success Manager jobs in Toronto, Ontario, Canada.

Toronto, Ontario, Canada CA$85,000.00-CA$110,000.00 3 weeks ago

Customer Success Manager, GLLF (AI focus)

Senior Customer Advocacy Marketing Manager

Principal Product Manager, Payroll Experiences

Talent Pool - Digital Performance Marketing Manager

Product Manager – Workforce Management (Time & Attendance, Expenses, Employee Lifecycle)

Lead Product Manager, Sportsbook, Bet Placement

Toronto, Ontario, Canada CA$150,000.00-CA$170,000.00 2 weeks ago

Commercial Insurance Quality Control Manager (Remote First)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.