Customer Success Manager (senior) for OneTake

OneTake AI; Canada; Remote; CAD 90,000 - 110,000; Full time

Job summary

OneTake AI is seeking an enthusiastic Customer Success Manager to lead client interactions and advocate for customer needs. This fully remote role offers flexibility and aims to ensure customer satisfaction and retention for our innovative video production platform, surrounded by passionate entrepreneurs. Join us in transforming video content creation and impacting small businesses worldwide!

Benefits

5 weeks of paid vacation

Professional development budget

Performance coaching sessions

True work-life balance

Career growth path to VP of Customer Success

Qualifications

• Mastery of written and spoken English is required.
• Located within ±4 hours of CET timezone.
• Tech-savvy with a quick learning ability.

Responsibilities

• Lead customer success initiatives with high autonomy.
• Provide outstanding support via live chat, email, and video calls.
• Manage customer success budget for 'wow' moments.

Skills

Customer support

Documentation creation

Proficiency with AI tools

Positive energy

Tools

Crisp.chat

Zoom

Job description

Customer Success Manager (senior) for OneTake

Customer Success Manager (senior) for OneTake

1 week ago Be among the first 25 applicants

OneTake Pte Ltd is a Singapore-based B2B SaaS startup disrupting video production for small businesses. Our AI agent turns raw videos into professional presentations, handling everything from background noise removal to automated captioning and unique background music composition - just like a human video editor would.

• We've grown 10x in the past year and proudly serve 4,000 paying business users around the world in 115 languages.
• Founded in August 2023, we've successfully raised a Seed round this year.
• We are soon launching OneTake 7, an upgrade that elevates our AI agent into an employee-level contributor. Our vision is to reach the 5 million small businesses in our target market who need to edit and share videos but aren't served by existing solutions.

For our users, OneTake gives them the freedom they were looking for when they started their business. We're proud to serve dynamic, positive entrepreneurs who are changing lives through their work in fields like health, wellness, productivity, and personal development .

About OneTake

OneTake Pte Ltd is a Singapore-based B2B SaaS startup disrupting video production for small businesses. Our AI agent turns raw videos into professional presentations, handling everything from background noise removal to automated captioning and unique background music composition - just like a human video editor would.

• We've grown 10x in the past year and proudly serve 4,000 paying business users around the world in 115 languages.
• Founded in August 2023, we've successfully raised a Seed round this year.
• We are soon launching OneTake 7, an upgrade that elevates our AI agent into an employee-level contributor. Our vision is to reach the 5 million small businesses in our target market who need to edit and share videos but aren't served by existing solutions.

For our users, OneTake gives them the freedom they were looking for when they started their business. We're proud to serve dynamic, positive entrepreneurs who are changing lives through their work in fields like health, wellness, productivity, and personal development .

What We Offer

• Competitive Compensation: €20,000-40,000 annual salary
• Fully remote position with flexible hours
• 5 weeks of paid vacation
• Professional development budget for Customer Success and AI books and courses
• Performance coaching sessions
• True work-life balance (we mean it - no weekend emails or calls!)
• Career growth path to VP of Customer Success
• Semi-annual in-person team meetups after we raise our Series A
• The chance to directly impact thousands of entrepreneurs' success stories
• Startup Experience: Direct exposure to all aspects of startup operations and growth
• Executive Mentorship: Work directly with an experienced CEO and leadership team
• Focus-Friendly Environment: Minimal meetings, maximum focus time

Position Summary

We're looking for a enthusiastic, proactive Customer Success Manager. You'll be the voice of OneTake to our customers and the voice of our customers within OneTake. This isn't just about handling support tickets - it's about creating "wow" moments and ensuring entrepreneurs succeed with our platform.

Key Responsibilities

• Lead customer success initiatives with high autonomy and decision-making power
• Provide outstanding support via live chat, email, and video calls (within ±4 hours of CET timezone)
• Maintain and improve our knowledge base / documentation, keeping it current with the bi-weekly product updates
• Create video tutorials and quick explainer content as needed
• Collaborate with Product and Tech teams to advocate for customer needs
• Help develop and implement customer retention strategies
• Manage customer success budget for "wow" moments and customer gifts
• Build and lead a growing customer success team (1-2 people within 12 months)

Who You'll Work With

• Report to our COO while working closely with the CEO, Product Owner, and CTO
• Daily collaboration with Product and Tech teams
• Regular interaction with Marketing team
• A global community of passionate entrepreneurs using our platform

What Success Looks Like

• Customer satisfaction rate above 96%
• Response time under one business hour
• Customer retention of 27+ months
• Updated documentation matching product releases
• Improved self-service resources for customers
• A growing, high-performing customer success team

Required Qualifications

• Natural positive energy and a bubbly personality (Note from the CEO: I’m an engineer. I write like this. I know it’s dry! I promise I’m more fun in real life. But we’re looking for someone who does not write like this.)
• Mastery of written and spoken English
• Previous experience in customer support
• Experience creating documentation materials
• Tech-savvy with quick learning ability
• Located within ±4 hours of CET timezone
• Proficiency with AI tools, particularly LLMs like ChatGPT or Claude

Preferred Skills & Attributes

• SaaS/Startup experience
• Additional language skills : We use AI tools to auto-translate tickets, but if you speak more than one language it’s a plus, since our audience is international.
• Experience with customer success tools (Crisp.chat, Zoom, etc.)
• Ability to work autonomously while maintaining strong team collaboration

How to apply

Visit https://onfire.onetake.ai/we-are-hiring

Select " Customer Success Department " and " Customer Success Manager (senior) "

In your application, highlight specific relevant experience in customer success and documentation creation

Submit your application through the form

If you're pre-selected, we'll invite you to create a short video introduction using our AI editor. This gives you hands-on experience with our product while showcasing your energy and communication style.

If you're passionate about helping others, entrepreneurship, and AI, we want to hear from you!

Apply today, join our fantastic driven team, and help us revolutionize video content creation for millions of small businesses worldwide!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Technology, Information and Internet

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