Technical Consultant I

United States Digital Space LLC; Vancouver; Hybrid; CAD 124,000 - 155,000; Full time

Benefits offered by this job

Hybrid office + remote option

Remote work up to 4 weeks/year

Job summary

Capital One (via The Company LLC) seeks a Technical Consultant in Vancouver to drive customer ERP integrations, translating business needs into configurations and guiding go-live success. You will collaborate with Product and Engineering, lead meetings, and contribute to training materials.

The role is hybrid with a Vancouver base; 3 in-office days per week and up to four weeks remote per year, with compensation range $89,600–$112,000 USD and equity potential depending on location and market

Qualifications

• 2+ years in a customer-facing role implementing or configuring accounting systems like QuickBooks Online, NetSuite, or Xero.
• Functional expertise in General Ledger, Accounts Payable, Expense Management, and HRIS.
• Strong project management; able to own deliverables and timelines.
• Experience translating business requirements into product configurations.
• Excellent communication and stakeholder management.
• Collaborative, cross-functional problem solving.

Responsibilities

• Own the end-to-end integration implementation for customer systems (NetSuite, Sage Intacct, QuickBooks) to ensure smooth launches.
• Act as the primary technical advisor applying ERP knowledge to guide optimal integration setups.
• Lead project meetings and calls, capture notes, and drive go-live progress.
• Contribute to training materials and Help Center content to empower users.
• Serve as the voice of the customer to Product and Engineering, translating feedback.
• Share insights with peers to improve internal processes and knowledge base.

Skills

Customer-facing communication

Accounting software configuration

ERP/Finance knowledge

Project management

Requirements translation to config

Cross-functional collaboration

Stakeholder management

Problem solving

Education

Bachelor's degree in Accounting/Finance or related

Tools

QuickBooks Online

NetSuite

Sage Intacct

Xero

Job description

Why join us

the company is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, the company enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. the company’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on the company, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at the company allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

What you’ll do

As a Technical Consultant, you'll take ownership of the integration implementation for our customers, guiding them from kickoff to go-live. You will be responsible for translating a customer’s business requirements into an effective product configuration, solving challenges, and providing best practices related to the company Integrations. Ultimately, you'll ensure that customers are equipped with the necessary knowledge to feel confident with their integrations, setting them up for long-term success.

Where you’ll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Own the successful integration of customer systems with the company, managing the end-to-end implementation for systems like NetSuite, Sage Intacct, and QuickBooks to ensure a smooth and effective launch.

• Act as the primary technical advisor for your customers, applying your knowledge of ERP architecture and business processes to guide them toward an optimal integration setup.

• Lead project meetings and technical calls with customers, setting clear expectations, capturing detailed notes, and driving the project forward from kickoff to go-live.

• Contribute to customer enablement by helping create and refine training materials and Help Center content, empowering users and helping to minimize future escalations.

• Serve as the voice of the customer to our internal teams, translating their needs and feedback into actionable insights for our Product and Engineering partners.

• Actively contribute to the Integration team's collective knowledge, sharing insights from your projects and collaborating with peers to solve challenges and enhance our internal processes.

Requirements

• 2+ years of experience in a customer-facing role, with direct experience implementing or configuring accounting systems like QuickBooks Online, NetSuite, or Xero.

• Functional expertise in key accounting and finance areas, including General Ledger, Accounts Payable, Expense Management, and HRIS.

• Strong project management skills, with the ability to own deliverables, track timelines, and drive straightforward projects to successful completion.

• Experience translating basic business requirements into product configurations and providing solutions that meet immediate customer needs.

• Excellent communication skills, with a proven ability to explain technical concepts to non-technical stakeholders and manage customer expectations.

• A collaborative approach to problem-solving, with experience working across teams to resolve issues and a demonstrated ability to recognize when to escape for guidance.

Bonus Points

• HRIS/SSO subject matter expert

• Accounting or Finance background

Compensation

The expected salary range for this role is $89,600 - $112,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

the company LLC is a wholly owned subsidiary of Capital One, N.A.