Technical Business Analyst – PEGA CDH, Python

FP Inc.; Toronto; Hybrid; CAD 69,000 - 91,000; Full time

Job summary

FP Inc. is seeking a Technical Business Analyst in Downtown Toronto to document and implement business requirements for customer interactions across channels.

Hybrid (Downtown Toronto) 12-month contract. Key skills include PEGA CDH, Python, SQL, and experience with PEGA Marketing/Decision Manager. You will collaborate across analytics, marketing, product and technology to deliver personalized customer journeys.

Qualifications

• 5-7+ years of experience as a Technical Business Analyst.
• 2+ years with PEGA CDH Marketing Campaign Delivery.
• Experience with Pega Marketing, Pega Decision Manager, CDH.
• Advanced SQL skills with large data sets.
• Recent Python experience.

Responsibilities

• Gather requirements and support design for marketing offers across channels.
• Apply Next Best Action principles to build decision strategies in PEGA.
• Analyze campaign data to identify trends and provide insights.
• Coordinate between analytics, marketing, product, tech, QA, and stakeholders.
• Validate customer contact and support data; assist in incident investigations.

Skills

Technical BA

PEGA CDH

Pega Marketing

SQL

Python

Data analysis

Communication

Education

Bachelor's Degree in analytical field

Pega Certification

Tools

Google Cloud Platform

Databricks

Job description

JOB DESCRIPTION

Location:Hybrid (Downtown, Toronto)

Duration:12 months

Our client, a leading financial institution in Downtown Toronto, is looking for a Technical Business Analyst - PEGA CDH, Python to document and implement business requirements to deliver key customer interactions across multiple channels. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

• Responsible for Requirement gathering and supporting design, building, and executing customer marketing offers/communications based on eligibility, analytics, decisioning logic and segmentations to help elevate our customers' experiences across channels and move to a personalized 1:1 customer journey
• Apply Next Best Action design principles to build & test decision strategies/campaign eligibility using Pega application to execute and monitor marketing offers
• Analyze and synthesize data around campaign presentment and customer responses to identify trends, deliver key insights and business recommendations around a customer-first approach to driving acquisition and engagement
• Act as liaison between analytics, marketing, product lines, technology, quality assurance, business stakeholders and channel partners
• Provide subject matter expertise on customer contact and support data validation activities
• Support production incident investigations and inquiries through our department help desk email

Must-Have Skills:

• 5-7+ years of experience as a Technical Business Analyst
• 2+ years' experience with PEGA CDH Marketing Campaign Delivery
• Experience with Pega Marketing/Pega Decision Manager/Customer Decision Hub (CDH)
• Experience with targeted leads/campaign execution and segmentation.
• 4+ years' experience working with large data sets and relational databases with advanced SQL skills
• Recent experience with Python

Nice-To-Have Skills:

• Familiarity with banking products
• Experience with Google Cloud Platform
• Previous experience with Databricks.

Soft Skills Required:

• Strong Communication and collaboration skills
• Self-motivated, strong quantitative skills, attention to detail, a high aptitude for problem solving and a natural interest in understanding customer behaviour
• Analytical mindset

Education:

• Bachelor's Degree - Analytical background with a quantitative focus, such as statistics, applied mathematics, economics, computer science
• Certified with Pega

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is C$50 - C$66/hour. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.