Business Analyst

Canada; Toronto; On-site; CAD 49,000 - 60,000; Full time

Benefits offered by this job

2 weeks annual leave

Medical and Dental benefits

Employee Family Assistance Programs

Rewards & Recognitions programs

Career path with vertical and/or horiz

Job summary

Teleperformance is seeking a highly motivated Business Analyst to focus on stakeholder management and communication, delivering actionable insights through data reporting and analysis for digital advertising sales. The role requires strong communication and analytical skills to influence data-driven decisions across business needs.

The candidate will build reporting frameworks, develop global dashboards using SQL, and collaborate with cross-functional teams.

Qualifications

• Bachelor's degree required in Business, Data Analytics, Information Systems, or related field.
• 2-3 years of experience in data reporting and analysis.
• Proven track record in stakeholder communication and management, reporting, and data analysis.
• Excellent communication and presentation skills—able to summarize data findings into strategic insights.
• Data analysis and reporting skills using Google Workspace, Excel, and Tableau.

Responsibilities

• Manage stakeholder expectations and ensure alignment on deliverables, timelines, and business outcomes.
• Build and maintain strong relationships across cross-functional teams and leadership.
• Create and deliver business reporting data frameworks and updates using tools for daily, weekly, quarterly and yearly performance reporting to multiple lines of business.
• Develop a comprehensive global business reporting dashboard using SQL based on business needs.
• Conduct trendline and correlation analyses to derive insights and generate sales projections/forecasts.
• Perform quartile analysis to inform tactical and strategic approaches for sales performance management.
• Conduct root cause analysis to provide continuous insights to stakeholders and leaders.
• Establish data capture mechanisms.
• Ensure proper Data Management on an ongoing basis.

Skills

Stakeholder management

Data reporting

Data analysis

Communication

SQL

Tableau

Excel

Google Sheets

Education

Bachelor's degree in Business, Data Analytics, Information Systems, or related field

Tools

SQL

Tableau

Google Sheets

Job description

Why Choose Teleperformance?

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Role & Profile: Business Analyst

Advertised as :Business Analyst

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

• Autonomous - We encourage and trust your decision-making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

Annual Base Salary of CAD $54,500

About The Job:

We are seeking a highly motivated and experienced Business Analyst to focus on stakeholder management and communication, and delivering actionable insights through data reporting and analysis for digital advertising sales for AI client. The ideal candidate will combine strong communication skills with solid analytical expertise and data reporting to influence data-driven decisions based on business needs.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Manage stakeholder expectations and ensure alignment on deliverables, timelines, and business outcomes.
• Build and maintain strong relationships across cross-functional teams and leadership.
• Create and deliver business reporting data frameworks and updates using tools for daily, weekly, quarterly and yearly performance reporting to multiple lines of businesses.
• Develop a comprehensive global business reporting dashboard using SQL based on business needs.
• Conduct trendline and correlation analyses to derive insights and generate sales projections/forecasts.
• Perform quartile analysis to inform tactical and strategic approaches for sales performance management.
• Conduct root cause analysis to provide continuous insights to stakeholders and leaders.
• Establish data capture mechanisms.
• Ensure proper Data Management on an ongoing basis.

Job Requirements:

• Bachelor's degree in Business, Data Analytics, Information Systems, or related field.
• 2-3 years of experience in data reporting and analysis.
• Proven track record in stakeholder communication and management, reporting, and data analysis.
• Excellent communication and presentation skills - able to summarize data findings into strategic insights.
• Data analysis and reporting skills (Google workspace, Excel, Tableau).
• Background in a sales data environment, with experience managing KPIs of Sales representatives.
• Proficiency in Google Sheets, including pivot tables, conditional formatting, vlookup, etc.
• Prior experience in putting together a reporting framework and business review presentations from a data perspective.
• Experience working in Business Process Outsourcing and is used to a very fast-paced environment.

Benefits & Perks

• Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
• 2 weeks annual leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognitions programs.

Schedule

Fixed schedule Monday to Friday 9am to 6pm
5 days, 100% on site - 75 Eglinton Avenue E, Toronto

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employ