Technical Application Specialist

Qualitrol; Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in high voltage asset monitoring is seeking a Technical Application Specialist to support customers and engineering teams. The role involves providing technical support, organizing training sessions, and ensuring customer satisfaction through effective monitoring solutions. Candidates should have a strong background in Partial Discharge and DGA, along with extensive experience in field service. This position offers opportunities for travel and onsite support.

Qualifications

• 8+ years of relevant experience in field service, R&D.
• Extensive experience with Partial Discharge measurement in GIS and Transformers.

Responsibilities

• Provide worldwide support for applications in Transformers and Gas Insulated Substations.
• Diagnose and troubleshoot technical issues for various Monitoring devices.

Skills

Analytical Skills

Troubleshooting Skills

Communication Skills

Education

Bachelor’s Degree in Electronic or Electrical Engineering

Tools

SalesForce

SCADA

IEC61850

Job description

Join to apply for the Technical Application Specialist role at Qualitrol .

In this role, you will have a dual function to support Customers, Application Engineer Teams, and Sales.

• Partial Discharge Monitoring Expert : You will provide worldwide support for applications in Transformers and Gas Insulated Substations, defining the most efficient monitoring solutions. This includes architecture, selection of the most appropriate coupler, and determining the coupler location based on the type and characteristics of the GIS or Transformer to be monitored. This role involves close cooperation with the Application Engineer Team, Field Service, and Technical departments to define the best solution for specific assets, as well as support in troubleshooting or onsite measurements. Visits to customer installations may be part of the job.
• Technical Support : You will primarily focus on America, providing technical support for Transformer and GIS monitoring solutions, particularly related to Partial Discharge and DGA. As a technical expert, you will work closely with the Engineering department to address technical issues and guide the Field Service department in troubleshooting and onsite interventions, ensuring the best technical support for customer satisfaction.

Organizing training sessions internally and externally for customers will also be part of your responsibilities.

The candidate is a result-driven, self-reliant professional with a strong technical background in monitoring high voltage assets, especially in Partial Discharge and DGA, and their integration with deep knowledge and proven experience in these areas.

Experience with Qualitrol monitoring solutions, especially Online DGA, QTMS, QPDM, and integration with SCADA communication and IEC61850 protocols, would be highly valuable.

Responsibilities

• PD monitoring layout definition, particularly related to coupler selection and layout to achieve the most efficient monitoring solution for the specific asset.
• Advanced support for PD measurement, verification tests onsite for system sensitivity, attenuation, and noise reduction.
• Diagnose and troubleshoot technical issues for various Monitoring devices, including :
• Online DGA (TM1, TM3, TM8)
• QTMS, Bushing Monitoring (QTMS-BM), and ITM509
• QPDM
• GIS monitoring
• QPDM, Gen3
• Research and identify solutions to software and hardware issues.
• Provide remote support for installation, commissioning, maintenance, and repairs.
• Assist in pre-sales and post-sales for CBM projects.
• Provide prompt and accurate feedback to customers.
• Travel for customer visits and onsite support.
• Escalate unresolved issues internally as needed.
• Log all issues in SalesForce, prioritize, and manage multiple issues simultaneously.
• Follow up with clients post-troubleshooting to ensure system functionality.
• Prepare reports and document technical knowledge.
• Maintain professional relationships with clients.
• Conduct internal and external customer training.

Qualifications

• 8+ years of relevant experience in field service, R&D.
• Bachelor’s Degree in Electronic or Electrical Engineering or relevant field (preferred).
• Extensive experience with Partial Discharge measurement in GIS and Transformers.
• Ability to interpret engineering documents, drawings, wiring diagrams.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills, ability to communicate technical ideas clearly.

Additional valuable skills include experience with Qualitrol monitoring solutions, SCADA communication, and IEC61850 protocols.