Technical Application Specialist

Fortive Corporation; Ontario; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading company seeks a Technical Application Specialist to support customers and engineering teams. The role involves providing expert support for monitoring solutions in high voltage applications, particularly focusing on Partial Discharge and DGA. Candidates should have extensive experience in the field, strong analytical skills, and the ability to communicate technical ideas clearly.

Qualifications

• 8+ years of relevant experience in field service or R&D.
• Extensive experience with Partial Discharge Measurement in GIS and Transformers.

Responsibilities

• Provide worldwide support for applications in Transformers and Gas Insulated Substations.
• Diagnose and troubleshoot technical issues for various Monitoring devices.

Skills

Problem Solving

Communication

Analytical Skills

Education

Bachelor’s Degree in Electronic or Electrical Engineering

Tools

SalesForce

SCADA

IEC61850

Job description

Technical Application Specialist

In this role, you will have a dual function to support Customers, Application Engineer Teams, and Sales.

1. Partial Discharge Monitoring Expert: You will provide worldwide support for applications in Transformers and Gas Insulated Substations, defining the most efficient monitoring solutions. This includes architecture, selection of the most appropriate coupler, and determining the coupler location based on the type and characteristics of the GIS or Transformer to be monitored. This role involves close cooperation with the Application Engineer Team, Field Service, and Technical departments to define the best solution for specific assets, as well as support in troubleshooting or onsite measurements. Visits to customer installations may be part of the job.

2. Technical Support: You will primarily focus on America, providing technical support for Transformer and GIS monitoring solutions, particularly related to Partial Discharge and DGA. As a technical expert, you will work closely with the Engineering department to address technical issues and guide the Field Service department in troubleshooting and onsite interventions, ensuring the best technical support for customer satisfaction.

Organizing training sessions internally and externally for customers will also be part of your responsibilities.

The candidate is result-driven, self-reliant professional with a strong technical background in monitoring high voltage assets and their integration, covering Transformer and GIS, with deep knowledge and proven experience particularly in Partial Discharge and DGA.

Working experience with Qualitrol monitoring solutions will be highly valued, especially with Online DGA, QTMS, QPDM, integration of different systems with knowledge of SCADA communication and IEC61850 protocols would be highly valuable.

Responsibilities

• PD monitoring layout definition, particularly related to coupler selection and layout to achieve the most efficient monitoring solution for the specific asset.
• Advanced support for PD measurement, verification tests onsite for system sensitivity and attenuation, as well as noise reduction.
• Diagnose and troubleshoot both internal (i.e., Field Engineers) and external customer technical issues for various Monitoring devices:

• Transformer monitoring
• Online DGA (TM1, TM3, TM8)
• QTMS, Bushing Monitoring (QTMS-BM), and ITM509
• QPDM
• GIS monitoring
• QPDM, Gen3

• Research and identify solutions to software and hardware issues
• Remote support for installation, commissioning, maintenance, and repairs
• Pre-sales/post-sales assistance for CBM projects
• Provide prompt and accurate feedback to customers
• Availability for customer visits and onsite travel
• Properly escalate unresolved issues to appropriate internal teams (e.g., Engineering, Quality)
• Ensure all issues are logged in SalesForce, prioritize and manage several open issues simultaneously
• Follow up with clients to ensure their systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in notes
• Maintain strong, professional relationships with clients
• Conduct internal and external practical customer training
• Travel in support of the Field Service Organization

Qualifications

• Possess 8+ years of relevant experience in field service, R&D
• Bachelor’s Degree in Electronic or Electrical Engineering or relevant field preferred
• Extensive experience with Partial Discharge Measurement in GIS and Transformers
• Ability to interpret detailed engineering documents, drawings, and wiring diagrams
• Strong analytical and problem-solving skills with proven troubleshooting ability
• Excellent verbal and written communication skills, capable of interfacing with customers and departments at various levels to communicate technical ideas clearly

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team of 17,000, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you: your potential to learn, grow, and make a difference.

We believe in us: the power of people working together to solve problems no one could solve alone.

We believe in growth: continuous improvement and innovation.

Fortive: For you, for us, for growth.

About Qualitrol

QUALITROL manufactures monitoring and protection devices for high-value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of products tailored to customer needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment, and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.

We are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value diversity and encourage applications from all qualified candidates without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. We are committed to providing reasonable accommodations for applicants with disabilities. If you need a reasonable accommodation, contact us at [e-mail].