Technical and Operations Support Agent

Desjardins; Quebec; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting—

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness/"

Telework equipment reimbursement

Benefits apply based on eligibility

Job summary

Desjardins is seeking an IT Systems and Desktop Support member in Quebec to manage caisse computer equipment, IT systems and related devices on-site. The role involves MIC platform administration, basic network tasks, and ensuring security standards are applied across platforms.

You will assist in deploying desktop upgrades and support Help Desk with issues. The ideal candidate has DEC, at least two years of relevant experience, and fluent French.

Qualifications

• Attestation of Collegial Studies (DEC) is required.
• A minimum of two years of relevant IT support or systems experience.
• Knowledge of French is required.

Responsibilities

• Manage caisse computer equipment, IT systems and tech devices.
• Participate in MIC platform administration and backups.
• Handle basic network tasks like user setup and password resets.
• Assist in deploying and upgrading desktop systems and ensuring security standards.
• Respond to user requests and coordinate with Help Desk for complex issues.
• Process and reconcile reports and ensure timely, high-quality operations.

Skills

French language

Education

Attestation of Collegial Studies

Job description

The work mode arrangement for the position is full-time on site.

Required

The incumbent participates in effectively managing the caisse's computer equipment, IT systems and technological equipment. He or she carries out various operational activities related to processes associated with caisse products and services. More specifically, you will be required to:

• Participate in MIC platform administration activities (e.g. server shutdown and start-up, verifying automatic system operations, managing access groups, performing maintenance on the back-up unit and recovering files)
• Perform basic network activities (e.g. reactivating passwords, configuring new users, performing regular maintenance procedures)
• Carry out activities related to systems and technological equipment (e.g. activation, configuration, maintenance and repair). Participate in analyzing equipment needs, pinpointing solutions and managing computer equipment by informing the Help Desk team of changes to be made to computer equipment
• Respond to user requests, solve and propose solutions to problems encountered, refer more complex issues and carry out the necessary follow-up activities
• Participate in planning and implementing activities required in deploying and upgrading desktop systems
• Ensure the application of standards, procedures, advice and recommendations regarding computer security. Oversee all activities related to the flow of technical information necessary for the platform's smooth operation
• Participate in managing and updating various Web and platform applications, profiles, standardized groups and user IDs. Participate in managing licences for the various applications (e.g. PALTrak network, Expert module)
• Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, ensure that necessary follow-up activities are performed for members and customers. Carry out search requests and organize and submit the requested information in accordance with established procedures
• Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards
• Maintain the security of transactions and operations in accordance with current policies, practices and standards

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• Attestation of Collegial Studies
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Information technology (FG)