Technical Analyst, SaaS Platforms and Third-Party Apps

FCC / FAC; Regina; Hybrid; CAD 83,000 - 112,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

FCC in Canada seeks a Technical Analyst, SaaS Platforms and Third-Party Apps, to configure, support and improve a broad portfolio of business applications. You’ll work with product architects, Service Desk and cybersecurity teams to implement reliable, secure solutions aligned with architecture standards.

The role emphasizes hands-on configuration, complex issue resolution and collaboration across IT disciplines.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Minimum one year of related experience in application support or technology services.
• Experience configuring, supporting or sustaining business applications or SaaS platforms.
• Ability to investigate complex technical issues and identify remediation steps.
• Understanding of configuration, systems analysis and technology support practices.
• Ability to work within established architecture, cybersecurity and tech standards.
• Strong analytical, communication, documentation and collaboration skills.

Responsibilities

• Configure, maintain and support SaaS platforms and third‑party apps within architecture guidelines and security standards.
• Investigate and remediate complex issues escalated by Service Desk and support teams.
• Complete application implementation, configuration and light development work to support business needs.
• Analyze incidents, identify root causes and implement practical fixes or escalate when needed.
• Collaborate with product architects and technology partners to ensure alignment with security and integration requirements.
• Document configurations, procedures, findings and recurring issues to strengthen sustainment and knowledge.

Skills

Analytical

Communication

Documentation

Collaboration

Education

Bachelor's degree in Computer Science / IT or related field

Tools

Microsoft technologies

APIs

Integrations

Cybersecurity services

Job description

Closing Date (MM/DD/YYYY):

11/09/2026

Worker Type:

Permanent

Language(s) Required:

English

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$83,040 - $112,340

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world

• Growth: Learning and development opportunities to help you thrive

• Hybrid work options

How you’ll make an impact

Configure, support and improve SaaS and third-party applications while resolving complex issues escalated by front-line support teams. As a Technical Analyst, SaaS Platforms and Third-Party Apps, you’ll help keep assigned applications reliable, secure and aligned with business needs.

You’ll be part of a team that manages a broad portfolio of SaaS platforms and third-party applications and works with product architects, Service Desk, Deskside Support, cybersecurity and other technology partners to implement, sustain and troubleshoot solutions.

We’re looking for a practical technology problem-solver who enjoys learning different platforms, working through complex issues and turning technical analysis into reliable solutions - someone who’s collaborative, curious and comfortable applying established architecture and security standards while supporting a diverse portfolio of business applications. If you enjoy hands-on configuration, technical troubleshooting and learning how different applications and services work together, this could be the role for you.

What you’ll do

• Configure, maintain and support SaaS platforms and third-party applications within established architecture guidelines and security standards
• Investigate and remediate complex application issues escalated by Service Desk, Deskside Support and other technical support teams
• Complete application implementation, configuration and light development work behind the scenes to support business needs
• Analyze incidents, identify root causes and implement practical fixes or elevate technical and design concerns when needed
• Work with product architects and technology partners to ensure configurations and solutions align with architecture, integration and cybersecurity requirements
• Document configurations, support procedures, technical findings and recurring issues to strengthen application sustainment and team knowledge

Required qualifications

• A bachelor’s degree in computer science, information technology or a related field
• Minimum one year of related experience in application support, technology services, systems configuration or a related IT environment (or an equivalent combination of education and experience)
• Experience configuring, supporting or sustaining business applications, SaaS platforms or third-party solutions
• Ability to investigate complex technical issues, analyze available information and identify practical remediation steps
• Understanding of application configuration, systems analysis, development concepts and technology support practices
• Ability to work within established architecture, cybersecurity and technology standards
• Strong analytical, communication, documentation and collaboration skills

Preferred qualifications

• Experience with Microsoft technologies, device management, application engineering or enterprise technology services
• Exposure to APIs, integrations, cybersecurity services or other technologies that support connected enterprise applications
• Experience supporting implementations, release activities, incident management or application sustainment
• Hands-on internship, co-op or project experience configuring and supporting technology solutions

You belong here

At FCC, we’re committed to creating an inclusive, equitable and accessible workplace - one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: [e-mail]. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.