Technical Analyst - New Distribution Capability

AIR CANADA; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

Air Canada invites an experienced Technical Analyst to support IT solutions for Product Distribution applications. You will work on the NDC portal and travel agent portal, collaborating with internal teams and external providers to deliver end-to-end enhancements.

You will analyze requirements, maintain technical docs, and drive improvements in operations and performance. A strong background in NDC APIs, Agile, ITIL, and SDLC is essential for success in this role.

Qualifications

• At least three years IT or operational experience in a large enterprise.
• University degree or relevant technical certification.
• Experience working with New Distribution Capability (NDC) APIs and schemas in an airline distribution systems environment is an asset.
• Familiarity with airline offer and order management standards as defined by IATA's NDC implementation.
• Understanding of Agile methodology, ITIL, SDLC and Jira; cybersecurity risk management frameworks is an asset.
• Knowledge of APIs and tools such as SoapUI and Postman; MuleSoft is an added advantage.
• Exceptional analytical, organizational, and communication skills.
• Initiative, autonomy, and ability to multitask under pressure.

Responsibilities

• Develop and implement solutions for Air Canada's NDC portal and travel agent portal.
• Maintain portals in line with architecture and operational requirements; introduce new tools and practices.
• Resolve partner issues with cross-functional IT teams; provide prompt solutions.
• Support partner integrations into Air Canada's distribution process.
• Organize product and project meetings; improve cross-area communications.
• Maintain and update technical documents, diagrams, and procedures.
• Collaborate with stakeholders to improve operational and commercial performance.
• Provide analysis results and recommendations to stakeholders.
• Support business analysis and integration efforts; translate requirements into solutions.
• Support planning and tracking processes; assist in assessing economic impacts of decisions.

Skills

Analytical skills

Agile methodologies

ITIL framework

SDLC

Cybersecurity risk

Communication

Autonomy

Education

University degree

Technical certification

Tools

Jira

SoapUI

Postman

MuleSoft

Job description

Belonging to Air Canada is to belong to a Canadian symbol, recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

Air Canada is looking for an experienced and dynamic individual to fill the position of Technical Analyst, responsible for providing support in the implementation of IT solutions for Product Distribution applications. This position requires collaborating with a diverse internal workforce and external third‑party service providers.

Air Canada's Information Technology (IT) team is booming, with several major projects underway that will transform its IT landscape. This is a unique opportunity to work with cutting‑edge technologies and contribute to the evolution of Air Canada's New Distribution Capability (NDC) solutions for its partners and a recognition program for corporate clients, as well as the optimization of existing features.

The person occupying this position will report to the IT Manager responsible for Air Canada's NDC portal and travel agent B2B portal.

Responsibilities:

• Develop and implement solutions for Air Canada's NDC portal and travel agent portal and maintain these portals in accordance with the desired technological architecture and operational requirements, while ensuring superior end‑product quality through the introduction of new tools, technologies, and practices for process evolution and application optimization.
• Resolve partner issues in collaboration with cross‑functional IT teams and provide solutions promptly. Resolve software, messaging, and connectivity issues.
• Support partners in their integration into Air Canada's distribution process.
• Organize product and project meetings, improve communications between different areas, and promote best practices in product management.
• Maintain and update technical documents and procedures.
• Work closely with relevant stakeholders to gather information and use it to improve operational and commercial performance.
• Collaborate with suppliers and internal users to develop, evaluate, install, and test software enhancements.
• Review and analyze data from multiple stakeholders, both internally and externally.
• Maintain and update technical documents, diagrams, and procedures.
• Communicate analysis results and make recommendations to relevant stakeholders.
• Provide support for business analysis and business and technological integration efforts.
• Conduct needs and systems analysis and translate operational requirements.
• Support multiple working methods, such as hybrid, Agile, or DevOps.
• Support planning and tracking processes.
• Provide management with information on the economic impacts and compliance issues that major operational decisions would bring. Support definitions of methods, techniques, and calculations to identify ways to improve management methods and technical processes.

Qualifications

• At least three years of IT or operational experience in a large enterprise, in the transport sector, or for an airline, an asset.
• University degree or relevant technical certification, or relevant experience proportional to the position.
• Experience working with New Distribution Capability (NDC) APIs and schemas in an airline distribution systems environment, an asset.
• Familiarity with airline offer and order management standards, as defined by IATA's NDC implementation.
• Understanding of Agile methodology, ITIL procedure risk management frameworks, SDLC and Jira, as well as cybersecurity risk management frameworks, an asset.
• Knowledge of APIs and tools such as SoapUI and Postman, essential. Knowledge of MuleSoft, an additional advantage.
• Exceptional analytical, organizational, and communication skills.
• Initiative and autonomy.
• Curious nature and motivation.
• Results‑oriented attitude and proactive, methodical approach to problem‑solving.
• Ability to multitask, work under pressure within tight deadlines, and handle changing priorities.
• Team spirit and ability to work closely with diverse groups of people having different work styles.
• Ability to build and maintain effective business relationships.
• Good knowledge of the implementation of web and application initiatives.
• Ability to follow procedures and guidelines.
• Knowledge of user acceptance testing and quality assurance testing, and impact assessment skills.
• Flexibility and availability to work overtime as needed.
• Proven punctuality and reliability to foster overall team success in a fast‑paced environment.

Employment Conditions:

Candidates must be eligible to work in the country concerned at the time an offer of employment is presented and are responsible for obtaining the necessary work permits, visas, or other authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

All things being equal, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to our company's success.

As an equal opportunity employer, we encourage diverse applications to build a workforce that is varied and representative of our customers and the communities where we live and serve.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.