Technical Analyst - Cloud Solutions & Service Desk

fccfac

Regina

Hybrid

CAD 73,000 - 99,000

Full time

2 days ago

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Job summary

FCC is hiring a Technical Analyst in Canada to translate business needs into practical technology solutions and support automation and reliable operations. You will gather requirements, configure systems, and troubleshoot issues while contributing to customer service excellence.

You will lead meetings, provide multi-channel support, and help resolve major IT incidents. A Diploma in IT or CS and ITIL Foundations are required, with two years in a service desk role and a valid driver’s licence.

Qualifications

Diploma or certificate in information technology or computer science.
Minimum two years of service desk or call centre experience or related experience.
In-depth knowledge of common software and operating systems.
Exceptional commitment to customer service.
Extensive knowledge of systems analysis, design concepts, and computing and software industry trends.
Valid driver's licence.
ITIL V3 Foundations certification.

Responsibilities

Develop, configure and improve tools and processes to support automation and reliable operations.
Translate business needs into practical technology solutions.
Troubleshoot issues and provide timely, accurate troubleshooting documentation.
Lead team and stakeholder meetings and participate in after-hours on-call rotation.
Offer technical support by phone, email, chat and one-on-one interactions.