Technical Analyst (Support Services)

fccfac; Regina; Hybrid; CAD 73,000 - 99,000; Full time

Benefits offered by this job

Total rewards

Purpose-driven work

Learning & development

Hybrid work

Job summary

FCC is hiring a Technical Analyst in Canada to translate business needs into practical technology solutions and support automation and reliable operations. You will gather requirements, configure systems, and troubleshoot issues while contributing to customer service excellence.

You will lead meetings, provide multi-channel support, and help resolve major IT incidents. A Diploma in IT or CS and ITIL Foundations are required, with two years in a service desk role and a valid driver’s licence.

Qualifications

• Diploma or certificate in information technology or computer science.
• Minimum two years of service desk or call centre experience or related experience.
• In-depth knowledge of common software and operating systems.
• Exceptional commitment to customer service.
• Extensive knowledge of systems analysis, design concepts, and computing and software industry trends.
• Valid driver's licence.
• ITIL V3 Foundations certification.

Responsibilities

• Develop, configure and improve tools and processes to support automation and reliable operations.
• Translate business needs into practical technology solutions.
• Troubleshoot issues and provide timely, accurate troubleshooting documentation.
• Lead team and stakeholder meetings and participate in after-hours on-call rotation.
• Offer technical support by phone, email, chat and one-on-one interactions.

Skills

Customer service

Driver's licence

IT knowledge

Troubleshooting

Education

Diploma or certificate in information technology or computer science

Job description

Closing Date (MM/DD/YYYY): 10/22/2026

Worker Type: Permanent

Language(s) Required: English

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) : $72,930 - $98,670

Why FCC?

At FCC, we're proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
• Growth: Learning and development opportunities to help you thrive
• Hybrid work options

.

How you'll make an impact

As a Technical Analyst, you'll translate business needs into practical, effective technology solutions. You'll gather and interpret requirements, configure and enhance systems, and continuously improve tools and processes to support automation and reliable operations. Using your technical curiosity and critical thinking skills, you'll troubleshoot issues, work with modern cloud technologies-including SaaS and PaaS-and apply your understanding of system integration to deliver solutions that advance FCC's goals and improve the customer experience.

You'll also bring strong service desk experience to the role by resolving customer issues using best practices, providing timely and effective support, and maintaining clear, accurate troubleshooting documentation.

What you'll do

• Develop, implement and support tools, processes and technical solutions that improve FCC's business capabilities
• Lead team and stakeholder meetings and participate in after-hours on-call rotation
• Offer technical support by phone, email, chat and one-on-one interactions
• Facilitate the resolution of Major IT Incidents
• Troubleshoot second-level IT support issues and common issues, trend analysis and documentation

Required qualifications:

• Diploma or certificate in information technology or computer science
• Minimum two years of service desk or call centre experience or related experience (or an equivalent combination of education and experience)
• In-depth knowledge of common software and operating systems
• Exceptional commitment to customer service
• Extensive knowledge of systems analysis, design concepts, and computing and software industry trends
• Valid driver's licence
• ITIL V3 Foundations certification

Preferred qualifications:

• Information Technology Infrastructure Library (ITIL) certification
• Mac certification
• Microsoft certification

You belong here

At FCC, we're committed to creating an inclusive, equitable and accessible workplace - one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we're dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:

• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: [e-mail] . An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.