Technical advisor

Le Groupe JLD-Laguë; Saint-Anaclet-de-Lessard; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a leading dealership in Eastern Canada, where your expertise in customer service will shine! This role offers exciting challenges in a dynamic environment, focusing on building genuine relationships and delivering exceptional experiences. With comprehensive training from industry leaders, you'll be equipped to thrive and contribute to meaningful work in the agricultural sector. Enjoy a supportive workplace with numerous benefits, including group insurance, RRSP contributions, and continuous training. Your journey towards an extraordinary career starts here!

Benefits

Group Insurance

Dental Coverage

Virtual Healthcare

RRSP with Employer Contributions

Annual Safety Boot Allowance

Provided Workwear

Paid Personal Leave

Employee and Family Assistance Program

Exclusive Discounts

Continuous Training

Qualifications

• Experience as a technical advisor in the agricultural or industrial field is an asset.
• Strong skills in customer service and communication.

Responsibilities

• Deliver exceptional customer experiences and manage repairs.
• Promote services and ensure customer satisfaction.

Skills

Customer Service

Repair Management

Verbal Communication

Active Listening

Understanding Customer Needs

Job description

Are you looking for a career and challenges that are EXTRAORDINARY? You’ve found the right place!

Groupe JLD-Laguë is one of the largest John Deere dealerships in Eastern Canada, with 18 locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence.

Building warm, friendly, and genuine relationships with customers and colleagues in a welcoming work environment will be part of YOUR day-to-day. Exciting challenges will allow you to leverage your expertise, knowledge, and skills to find innovative solutions for OUR customers. You’ll also receive training on the biggest name in the agricultural, commercial, and residential equipment industry—JOHN DEERE! You’ll be proud to contribute to essential work and to something bigger than yourself.

WHAT YOU WILL DO :

We know you’re an expert in customer service and repair management, so let’s talk about what makes this position truly EXTRAORDINARY.

Here, you won’t just respond to customer inquiries or generate work orders. You’ll be a cornerstone of a dedicated team focused on delivering exceptional customer experiences, where every interaction is an opportunity to assist, advise, and build lasting trust.

Your role will go far beyond managing repairs and planning schedules. You’ll play a vital part in ensuring customer satisfaction and loyalty, promoting our services, and contributing to their success. In a dynamic environment with opportunities to grow, you’ll have everything you need to thrive with us.

WHAT WE ARE LOOKING FOR IN YOU :

Experience as a technical advisor (in the agricultural or industrial field) is considered an asset.

A genuine passion for the agricultural, commercial, or industrial sector.

Functional English: an asset to serve English-speaking customers related to the role.

Strong skills in verbal communication, active listening, understanding customer needs, thoroughness in your research, and a true passion for customer service!

WHAT WE OFFER YOU :

Group insurance after just 3 months of service to give you peace of mind. Plus, dental coverage and virtual healthcare are included in this package!

RRSP with employer contributions, so you can build your future while benefiting from company support, after 3 months of service.

An annual allowance for safety boots, ensuring you’re always well-equipped and safe.

Workwear provided, so you’re always ready to take on the day in optimal conditions.

Paid personal leave, because your well-being and balance are a priority.

Access to virtual healthcare, fully covered by the company, allowing you to consult a healthcare professional quickly and easily.

An Employee and Family Assistance Program, covering all aspects of overall health, providing you with support whenever you need it.

Exclusive discounts for you and your family, making your purchases more affordable!

Continuous training, with technical sessions led by our expert trainer and John Deere, ensuring you always stay ahead.

Join our team of over 450 employees and build your EXTRAORDINARY career — with us!