Technical Account Manager, Post Sales, SME

Qualys; Canada; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Technical Account Manager to enhance customer satisfaction and drive renewals. In this role, you will manage relationships with Small and Medium Enterprises, ensuring the successful deployment of security solutions. You will collaborate with internal teams to gather feedback and inform product development while maintaining a focus on customer success metrics. If you have a strong background in IT security and enjoy working closely with clients, this is an exciting opportunity to make a meaningful impact in a dynamic environment.

Qualifications

• 2-3 years in SaaS with Network Security and IT-Auditing.
• Knowledge of IT security fields and regulatory compliance.

Responsibilities

• Manage relationships with SME customers to ensure satisfaction.
• Handle renewals and upselling within client base.

Skills

IT Security

Network Security

Customer Satisfaction

Communication Skills

Proactive Attitude

Tools

Firewall

Vulnerability Management

Network Scanners

Compliance Tools

Job description

Technical Account Manager, Post Sales, SME page is loaded

Technical Account Manager, Post Sales, SME

Apply locations: Canada | Time type: Full time | Posted on: Posted 2 Days Ago | Job requisition id: R0003207

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Technical Account Manager is responsible for managing relationships with Small and Medium Enterprise customers, with the primary goal of ensuring customer satisfaction.

The Post-Sales Account Manager will handle quarterly renewals and upselling within their client base, ensuring proper deployment of new and upsold services.

The Account Manager will regularly connect with existing customers to perform technical checkups. They will serve as the primary contact point, assisting with inquiries alongside resources such as Support, Pre-Sales, or Management. They will gather customer feedback, use cases, and details to inform internal teams and product development.

Success metrics include annual renewal rate, upsell rate, and overall customer satisfaction. The Account Manager will collaborate closely with Pre-Sales to facilitate technical sales processes.

Qualifications:

• Ideal candidates will have a background in security and systems/networking.
• Knowledge of current IT security fields such as Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT, and Audit Tools, along with other enterprise security solutions.
• 2-3 years of experience in the SaaS industry providing Network Security, IT-Auditing, and Policy Compliance solutions.
• Knowledge of Federal Regulatory Compliance issues like HIPAA, GLBA, Sarbanes Oxley SOX, FISMA, SCAP is a plus.
• Familiarity with Auditing Frameworks such as CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP is a plus.
• Must demonstrate a strong work ethic and a proactive attitude.
• Excellent written and verbal communication skills.
• Most work is conducted over the phone, with occasional travel to clients, partners, or trade shows.

#remote

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Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leader in cloud-based security, compliance, and IT solutions, serving over 10,000 subscription customers worldwide, including many from the Forbes Global 100 and Fortune 100. We help organizations streamline security and compliance on a single platform for greater agility, better outcomes, and cost savings.