Technical Account Manager, AWS

Softchoice Corp; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading IT solutions provider seeks an AWS Technical Account Manager to enhance customer cloud adoption and drive success outcomes. This role demands expertise in AWS with a strong background in customer relations. Join a culture that champions inclusion and dedication to employee success from your first day.

Benefits

Competitive Benefits

Flexibility in Work Hours

Award-Winning Workplace

Qualifications

• Current AWS business and technical certifications
• 5+ years of practical experience in a related field

Responsibilities

• Develop and maintain relationships with IT administrators to executives.
• Collaborate in creating success plans for customer objectives.
• Provide guidance and thought leadership within the Customer Success Organization.

Skills

Problem Solving

Collaboration

Customer Centric Approach

Education

Bachelor's Degree in Computer Science or related field

Job description

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.

The impact you will have :

As an AWS Technical Account Manager, you'll play a critical role helping our customers realize their stated business outcomes by adopting AWS Cloud. As a new role within an established organization, your motivation to build best practices and drive outcomes will be critical to your success. You'll be an integral part of the overall account team, joining some of the best-in-class people in the business as we accelerate our cloud organization and pave the way for TAM practice expansion.

What you'll do :

• Leveraging your ability to build relationships across all levels of an organization, from IT administrators to C-Suite executives, develop and maintain knowledge of business objectives of the accounts within your assigned account base / territory / segment
• In collaboration with others in the Account ecosystem, build and execute carefully curated success plans that drive customer strategic outcomes, success for Softchoice and our partnership with AWS
• Apply your understanding of AWS capabilities and adjacent available services, both vendor and Softchoice built, that will support successful and effective cloud adoption within your accounts
• Become an expert resource at mapping technical solutions to customer business goals, proposing solutions inclusive of workshops, assessments, cloud native services, professional and / or managed services that accelerate that outcome
• Collaborate closely with Softchoice and AWS sales and pre-sales teams, working together to create customer centric opportunities for growth
• Maintain depth of knowledge of market and industry trends and events, surfacing areas of opportunity or risk to those within your assigned account base
• Provide guidance, advice and thought leadership to your peers within the Customer Success Organization, supporting the maturation of the overall practices within it

What you'll bring to the table :

• A passion for the Cloud and desire to deepen your focus on the AWS ecosystem, with current business and technical certifications validating your skills on AWS
• A love of learning, problem solving and curiosity; never shying away from the unknown
• A customer centric, collaborative approach - working alongside customers and internal teams to drive collective success
• A track record of success within pre-sales, IT and / or customer success organizations providing technical expertise and advisory services on AWS, GCP or Azure
• A bachelor's degree in computer science, Engineering, or related technical field and / or 5+ years of practical, progressive experience

Not sure if you qualify? Think about applying anyway :

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You'll Love Working Here :

• The People : You'll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture : At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility : Plan your workdays in a way that suits you best
• Award-Winning Workplace : Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture : We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits : Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment :

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help :

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [emailprotected] . We are committed to working with you to best meet your needs.

Our commitment to your experience :

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID : 6730

EoE / M / F / Vet / Disability

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