Account Manager - Commercial Lines - Manufacturing/Agriculture

Insurance Office of America; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading insurance brokerage is seeking an Account Manager specializing in Agriculture and Manufacturing. The ideal candidate will manage an assigned book of business, ensuring account retention while providing excellent service and support to clients. Must have extensive knowledge of insurance brokerage, strong analytical skills, and customer service expertise.

Benefits

Competitive salary and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Opportunities for professional growth

Supportive team environment

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage.
• Active licensing required; professional designation (CIC preferred).

Responsibilities

• Manage an assigned book of business, ensuring account retention.
• Lead the account management team’s daily activities.
• Handle customer service requests, policy administration, and claims.

Skills

Analytical skills

Problem-solving

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Account Manager - Commercial Lines - Manufacturing/Agriculture

Join to apply for the Account Manager - Commercial Lines - Manufacturing/Agriculture role at Insurance Office of America

Company Overview

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA specializes in property and casualty, employee benefits, and personal lines insurance, along with risk management solutions and insurtech innovation. Headquartered in Longwood, Florida, with over 1,300 associates across more than 60 offices in the U.S. and the U.K., including California (dba IOA Insurance Services). For more information, visit www.ioausa.com.

Job Details

Title: Account Manager - Commercial Lines

Location: Full remote, preferred hybrid out of Albany, GA office. Book focus: Agriculture and Manufacturing.

About the Role

Manage an assigned book of business, ensuring account retention and supporting new business. Handle administrative and customer service activities, resolve complex issues, and ensure accuracy.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Lead the account management team’s daily activities.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and address delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Ensure timely completion of activities and maintain communication with the team.
• Deliver excellent service, anticipate needs, and respond quickly.
• Stay updated on company policies and procedures.
• Seek continuous improvement and adopt best practices.
• Demonstrate integrity and leadership, aligning with IOA values.

Ideal Candidate Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career advancement.
• Respectful culture and work-life balance.
• Community service commitment.
• Supportive team environment.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Visit us at https://www.ioausa.com/