Technical Account Manager, AWS

Softchoice; Oakville; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading IT solutions provider is seeking a Technical Account Manager to enhance customer success by facilitating AWS cloud adoption. This role offers opportunities for collaboration across various organizational levels, ensuring that strategies align with business objectives and enabling clients to achieve their desired outcomes. With a focus on customer-centric solutions and continuous professional development, this position provides an environment conducive to both personal and corporate growth.

Benefits

Flexible work arrangements

Competitive benefits starting on day one

Inclusive culture

Career development opportunities

Collaborative working environment

Qualifications

• 5+ years of experience in pre-sales or customer success roles.
• Current AWS certifications.
• Strong ability to engage with diverse audiences.

Responsibilities

• Develop and maintain relationships with IT administrators to C-Suite executives.
• Build and execute success plans that drive customer outcomes.
• Provide guidance and thought leadership within the Customer Success Organization.

Skills

Customer centric approach

Problem solving

Technical expertise

Education

Bachelor’s degree in Computer Science, Engineering or related technical field

Job description

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Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:

As an AWS Technical Account Manager, you’ll play a critical role helping our customers realize their stated business outcomes by adopting AWS Cloud. As a new role within an established organization, your motivation to build best practices and drive outcomes will be critical to your success. You’ll be an integral part of the overall account team, joining some of the best-in-class people in the business as we accelerate our cloud organization and pave the way for TAM practice expansion.

What you’ll do:

• Leveraging your ability to build relationships across all levels of an organization, from IT administrators to C-Suite executives, develop and maintain knowledge of business objectives of the accounts within your assigned account base/ territory/ segment
• In collaboration with others in the Account ecosystem, build and execute carefully curated success plans that drive customer strategic outcomes, success for Softchoice and our partnership with AWS
• Apply your understanding of AWS capabilities and adjacent available services, both vendor and Softchoice built, that will support successful and effective cloud adoption within your accounts
• Become an expert resource at mapping technical solutions to customer business goals, proposing solutions inclusive of workshops, assessments, cloud native services, professional and/or managed services that accelerate that outcome
• Collaborate closely with Softchoice and AWS sales and pre-sales teams, working together to create customer centric opportunities for growth
• Maintain depth of knowledge of market and industry trends and events, surfacing areas of opportunity or risk to those within your assigned account base
• Provide guidance, advice and thought leadership to your peers within the Customer Success Organization, supporting the maturation of the overall practices within it
  
  
  

What you’ll bring to the table:

• A passion for the Cloud and desire to deepen your focus on the AWS ecosystem, with current business and technical certifications validating your skills on AWS
• A love of learning, problem solving and curiosity; never shying away from the unknown
• A customer centric, collaborative approach – working alongside customers and internal teams to drive collective success
• A track record of success within pre-sales, IT and/or customer success organizations providing technical expertise and advisory services on AWS, GCP or Azure
• A bachelor’s degree in computer science, Engineering, or related technical field and/or 5+ years of practical, progressive experience
  
  
  

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one
  
  
  

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [e-mail] . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 6730

EoE/M/F/Vet/Disability

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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