Technical Account Manager Associate II, Google Cloud Consulting

Google Canada; Toronto; On-site; CAD 100,000 - 102,000; Full time

Benefits offered by this job

Equity

Bonus target

Benefits

Job summary

Google Canada in Toronto, Canada is seeking a Technical Account Manager Associate II to guide enterprise customers through Google Cloud transformation and to lead cloud implementation engagements. You will coordinate with cross-functional teams, manage technical timelines, and build relationships with senior stakeholders to ensure successful adoption.

The role emphasizes customer advocacy, removal of blockers, and escalation management, with focuses on migration planning and successful launches.

Qualifications

• Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience (required)
• 2 years of experience in a customer-facing role driving customer technical implementations or transformation programs (required)
• Experience supporting customers in cloud operations, such as launch, capacity planning, product release management, cloud technical support, or cloud consulting (required)

Responsibilities

• Accelerate customer adoption of Google Cloud by leading implementation journeys and managing timelines, milestones, and migration goals
• Advocate for customer needs to overcome adop­tion blockers and drive new feature development
• Lead across multiple work streams and teams to maintain customer momentum
• Develop relationships with stakeholders to understand the customer’s business and build strategic roadmaps
• Lead quarterly business reviews and executive sessions to address business and technical needs
• Plan for customer events and launches with Support and Developers
• Guide issues and escalations to resolution with customers and Support
• Develop best practices and assets from engagements to scale adoption through partners

Skills

Customer-facing experience

Cloud operations knowledge

Stakeholder management

Education

Bachelor's degree in CS/Engineering or related field

MBA or Master’s degree (preferred)

Job description

This Technical Account Manager Associate II role at Google Cloud Consulting is based in Toronto, ON, and carries a salary of $100,000–$102,000 CAD per year, plus a 15% bonus target, equity, and benefits. The position focuses on guiding enterprise customers through their Google Cloud transformation journey.

Day to day, you'll lead cloud implementation engagements, manage technical timelines and milestones, and work across cross-functional teams to keep customer adoption on track. You'll also build relationships with senior stakeholders and run quarterly business reviews and executive sessions.

About the Role: Technical Account Manager Associate II

The core of this role is customer adoption of Google Cloud: you help organizations move through the strategic and technical phases of their cloud transformation, from migration planning through to launch. You'll manage the delivery of Cloud Consulting engagements while coordinating with geographically dispersed, cross-functional teams.

You'll also act as a customer advocate, identifying and removing blockers to adoption and feeding customer needs back into feature development. When issues or escalations arise, you work with Support to bring them to resolution and document best practices from those engagements to help scale Google Cloud adoption through partners.

Benefits and Salary

The posted salary range for this role in Canada is $100,000–$102,000 CAD per year. On top of base pay, the role includes a 15% bonus target and equity.

Google states that benefits are also part of the total compensation package. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Job Details

Job Type: Full-Time

Company: Google

Location: Toronto, ON, Canada

Requisition ID: 99078293671551686

Pay: $100,000–$102,000 CAD/year + 15% bonus target + equity + benefits

Responsibilities

This role spans customer engagement, technical delivery and internal advocacy. You'll guide organizations through cloud transformation while coordinating with support, developers, channel partners and leadership stakeholders across time zones.

• Accelerate customer adoption of Google Cloud by leading implementation journeys, providing technical guidance, and managing timelines, milestones, migration goals and business transformation strategies
• Advocate for customer needs to overcome adoption blockers and drive new feature development
• Lead across multiple work streams and teams to maintain customer momentum
• Develop relationships with stakeholders to understand the customer's business and build strategic roadmaps
• Lead quarterly business reviews and executive sessions to address business and technical needs
• Plan for customer events and launches, partnering with Support and Developers to ensure customer success
• Guide issues and escalations to resolution in collaboration with customers and Support
• Develop best practices and assets from customer engagements to scale adoption through partners

Requirements / Skills

The posting sets out both minimum qualifications and preferred qualifications. The minimum requirements must be met; the preferred qualifications describe experience and knowledge that would strengthen a candidacy.

Minimum qualifications:

• Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience (required)
• 2 years of experience in a customer-facing role working with stakeholders and driving customer technical implementations or transformation programs (required)
• Experience supporting customers in cloud operations, such as launch or capacity planning, product release management, cloud technical support, cloud escalation management, or cloud consulting (required)

Preferred qualifications:

• MBA or Master's degree in a management, technical, or engineering field (preferred)
• Experience translating business requirements into technological solutions (preferred)
• Application or workload migration to public cloud providers (preferred)
• Collaboration experience with teams, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions (preferred)
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks (preferred)
• Written and verbal communication, presentation, problem-solving and client management skills (preferred)

Experience translating business requirements into technological solutions. Experience in application or workload migration to public cloud providers. Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions. Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks. Excellent written and verbal communication, presentation, problem-solving, and client management skills.