Technical Account Manager Associate II, Google Cloud Consulting

Google; Toronto; On-site; CAD 100,000 - 103,000; Full time

Benefits offered by this job

Bonus target

Equity

Benefits

Job summary

Google Cloud Consulting in Toronto, Canada seeks a Technical Account Manager Associate II to guide customers through Google Cloud adoption, delivering strategic and technical guidance. You will manage cloud consulting engagements, coordinate teams, and drive customer success across diverse stakeholders.

You will collaborate with leadership and partners to ensure successful outcomes, plan migrations, and translate business needs into effective cloud solutions.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field or equivalent practical experience.
• 2 years in a customer-facing role driving technical implementations or transformations.
• Experience supporting customers in cloud operations, cloud consulting, or escalation management.
• MBA or Master’s degree preferred; experience translating business needs to tech solutions.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey and guiding timelines.
• Advocate for customer needs across multiple work streams to overcome blockers and drive features.
• Build relationships to understand business needs, develop strategic roadmaps, and lead reviews.
• Plan events and launches with cross-functional teams to ensure customer success and timely resolutions.
• Create best practices from engagements to scale with partners and accelerate adoption.

Skills

Customer-facing

Cloud consulting

Cloud operations

Stakeholder management

Education

Bachelor’s degree in Computer Science, Engineering or related field

MBA or Master’s degree

Job description

Technical Account Manager Associate II, Google Cloud Consulting

Toronto, ON, Canada

Early

Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.

This posting is for an existing vacancy.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, or escalation management.
• Experience in cloud consulting.

Preferred qualifications:

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About the job

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You will manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services.

In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $100000 - $103000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.