Technical Account Manager

SiteTalent; Toronto; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Base salary + performance bonus

Company vehicle or mileage allowance

Health and dental benefits

Autonomy over portfolio accounts

Career progression into Business Dev.

Job summary

SiteTalent is seeking a Technical Account Manager for a Toronto-based commercial HVAC/R and mechanical services company. You will own a defined book of cross-market accounts across Ontario, driving renewals and growth while delivering technical credibility in quotes, handoffs, and client partnerships.

You will manage the transition from deal to delivery, conduct site walkthroughs and technical presentations, and maintain CRM data.

Qualifications

• 5+ years of experience in account management or technical sales within HVAC/R or related technical services.
• Strong ability to discuss commercial HVAC/R systems credibly with facilities directors and property managers.
• Experience with estimating/quoting and defending margin; familiarity with cost-to-deliver concepts.

Responsibilities

• Own and grow a defined book of cross-market portfolio accounts across Ontario, focusing on GTA expansion.
• Prepare and review quotes and bids with true cost-to-deliver discipline, including takeoffs and scope definition.
• Manage the transition from signed deal to field delivery, confirming scope, materials, and scheduling with operations.
• Serve as the primary technical contact through delivery, ensuring margin, scope, and client expectations are met.
• Conduct customer-facing sales conversations, site walkthroughs, and technical presentations turning audit findings into qualified opportunities.
• Drive renewals, relationship continuity, and expansion within the portfolio, including converting single-service to preventive maintenance contracts.
• Support the Director of Business Development on active pursuits requiring technical depth to close.
• Maintain accurate CRM data, forecasts, and activity tracking (HubSpot).
• Provide market intelligence on competitors, pricing trends, and customer needs within Ontario.

Skills

Account management

Technical sales

Relationship management

Communication

Tools

HubSpot CRM

BuildOps

Job description

Are you a technically credible HVAC/R professional who thrives on growing client relationships and turning technical expertise into commercial results?

We are hiring a Technical Account Manager on behalf of a Toronto-based, 35-year-established commercial HVAC/R and mechanical services company. With a mature Eastern Ontario operation and a strong reputation built on technical credibility, the company is actively expanding into the Greater Toronto Area and investing in dedicated account management to support that growth.

This role is focused on farming and growing existing accounts - not cold calling. You will own a defined book of cross-market portfolio accounts spanning multiple Ontario markets, serving as the technical backbone that keeps quoting sharp, handoffs clean, and client relationships expanding.

The role spans four core areas: estimating support, deal-to-delivery handoff, account management, and customer-facing sales conversations. This is a unique opportunity to take ownership of a portfolio of established client relationships and play a key role in expanding a well-established HVAC/R services company across Ontario. If you are a consultative, technically proficient professional who builds trust through solving problems rather than selling features, this role offers the stability, autonomy, and upside to match.

Responsibilities:

• Own and grow a defined book of cross-market portfolio accounts across Ontario, with a focus on expanding relationships into the GTA market
• Prepare and review quotes and bids with true cost-to-deliver discipline, including technical takeoffs, equipment sizing, and scope definition
• Manage the transition from signed deal to field delivery, confirming scope, materials, and scheduling requirements with the operations team
• Serve as the primary technical point of contact through delivery, ensuring margin, scope, and client expectations are maintained
• Conduct customer-facing sales conversations, site walkthroughs, and technical presentations that turn audit findings into qualified opportunities
• Drive renewals, relationship continuity, and expansion scope within the portfolio book, including converting single-service customers to preventative maintenance contracts
• Support the Director of Business Development on active pursuits that require technical depth to close
• Maintain accurate CRM data, forecasts, and activity tracking (HubSpot)
• Provide market intelligence on competitors, pricing trends, and customer needs within the Ontario market

Qualifications:

• 5+ years of experience in account management, technical sales, or client-facing roles within HVAC/R, mechanical services, or a related technical services industry
• Strong technical proficiency in commercial HVAC/R systems - chillers, RTUs, boilers, MUAs, and controls - with the ability to hold credible conversations with facility directors, chief engineers, and property managers
• Exposure to estimating or quoting with an understanding of true cost-to-deliver and the ability to defend margin
• Experience in commercial or institutional sectors rather than residential only
• Familiarity with field-service software (BuildOps experience is an asset) and CRM systems (HubSpot preferred)
• Strong communication, presentation, and relationship management skills
• Demonstrated stability - candidates with a track record of commitment and growth within their organizations are strongly preferred

About You:

• Consultative and advisor-driven - you sell by solving, not by pushing, and you are comfortable with a longer commercial cycle
• Structured and disciplined - you thrive with a defined lane, clear metrics, and well-established boundaries
• Technically credible - your HVAC/R knowledge earns trust in the room, whether you come from the tools, an OEM, or a distributor background
• Relationship-focused with the ability to grow existing accounts through trust, follow-through, and technical value
• Builder mindset - you want to help scale a growing branch, not just fill a seat
• High level of ownership and accountability over your portfolio
• Adaptable and comfortable operating in a growth-oriented environment

What We Can Offer You:

• Compensation: $80,000-$110,000 Base + 10-30% performance bonus tied to account retention, growth, and operational handoffs
• Company vehicle or mileage reimbursement
• Comprehensive health and dental benefits
• High degree of autonomy and ownership over your portfolio accounts
• Clear career progression path into Business Development leadership as the company continues to scale
• Opportunity to play a key role in building a new regional market