Tech Support Analyst - Dynamic IT Help Desk (Toronto)

Keeran Networks; Toronto; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Transparent leadership

Growth and development opportunities

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Job summary

Keeran Networks in Toronto is seeking a Help Desk Analyst to provide technical support across applications, hardware and software. Reporting to the Team Lead, you’ll grow your communication skills while closing tickets and expanding the knowledge base across diverse industries.

You will address client issues, analyze problems, and implement timely solutions in a fast-paced environment, with a focus on client satisfaction and teamwork.

Qualifications

• Post-secondary education with an IT focus or equivalent.
• Experience with Windows desktop, server support and networking is preferred.
• Pursuit of further IT certifications is encouraged.
• Experience with end-user support, security, backup and recovery, disaster recovery, desktop, and software version management.

Responsibilities

• Respond to client support issues via telephone or in person to identify solutions.
• Diagnose problems and develop solutions within tight timelines.
• Provide complete support for client environments including hardware, operating systems, and network equipment.
• Aim for ticket resolution quickly while ensuring client success.
• Visit client sites to resolve issues not solvable remotely.
• Contribute to the internal knowledge base with learnings.

Skills

Customer service

Technical support

Communication skills

Time management

Organizational skills

Education

IT-focused post-secondary education

Tools

Windows OS

Server support

Networking equipment

Job description

Keeran Networks in Toronto is seeking a Help Desk Analyst to provide technical support across applications, hardware and software. Reporting to the Team Lead, you’ll grow your communication skills while closing tickets and expanding the knowledge base across diverse industries.

You will address client issues, analyze problems, and implement timely solutions in a fast-paced environment, with a focus on client satisfaction and teamwork.