Tech Lead

Diverse Lynx; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An innovative company is seeking a Tech Lead to oversee problem management and platform support in a dynamic environment. This role involves detailed investigations into incidents, ensuring effective remediation plans are implemented, and collaborating with development teams for technical expertise. You will also play a crucial role in disaster recovery planning and monitoring application performance, ensuring uninterrupted service during peak periods. Join a diverse and supportive workforce where your skills will contribute to the success of the organization and the satisfaction of its clients.

Qualifications

• Experience in problem/incident management and root cause analysis.
• Strong knowledge in disaster recovery planning and security assessments.

Responsibilities

• Support and manage incidents, ensuring effective remediation plans.
• Conduct security vulnerability assessments and disaster recovery testing.

Skills

Problem/Incident Management

Root Cause Analysis (RCA)

Disaster Recovery Planning

Security Vulnerability Assessment

Application Monitoring

Job description

Tech Lead

Location: Toronto, ON

Job Description:

1. Problem / Incident support and platform management - detailed investigations of incidents/problem reports to evaluate root causes (RCA) and ensure implementation of targeted, SLA-driven, value-added, and controlled remediation plans. Provide a single point of contact for business communications related to production incidents; escalate as required.
2. Patching, certificate renewals, and infrastructural changes.
3. Security vulnerability assessment and remediation.
4. Provide Disaster Recovery support by assisting in defining/reviewing disaster recovery plans and managing/conducting DR testing.
5. Peak season preparations and monitoring to ensure no service disruption during peak periods.
6. Collaborate with application development and L2 support teams to provide technical expertise.
7. Participate in handover reviews to support and utilize information from BSP/TSP projects to update the L3 knowledge base for ongoing support.
8. Develop and maintain application and infrastructure monitoring processes for ERT & IERT applications to ensure capacity and availability for consumers.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without discrimination. We evaluate applicants solely based on their ability, competence, and proven capability to perform the role. We promote and support a diverse workforce at all levels of the company.