Sr. Technical Lead SAP Service Cloud V2

Software International; Old Toronto; Remote; CAD 80,000 - 120,000; Full time

Job summary

An innovative firm is seeking a Senior Technical Lead for SAP Service Cloud V2 to design and implement cutting-edge solutions for the Utilities sector. This role involves customizing applications, integrating systems, and ensuring compliance while collaborating with stakeholders to translate their needs into effective technical solutions. The ideal candidate will possess strong technical skills and a deep understanding of customer service processes, driving innovation and efficiency in business operations. Join a dynamic team that values your expertise and fosters professional growth in a supportive environment.

Qualifications

• 5-7 years of hands-on experience with SAP Service Cloud V2.
• Strong proficiency in SAP C4C and SAP C/4HANA required.

Responsibilities

• Design and implement SAP Service Cloud V2 solutions for business needs.
• Provide technical support and troubleshoot SAP Service Cloud V2 applications.

Skills

SAP Service Cloud V2

SAP C4C

SAP C/4HANA

SAP Cloud Platform Integration

Problem-solving skills

Communication skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

SAP Business Technology Platform (BTP)

SAP HANA

SAP Build Apps

SAP CDS views

SAP Cloud Platform Integration Suite

Job description

About the job Sr. Technical Lead SAP Service Cloud V2

Software International (SI) supplies technical talent to a variety of Fortune 100/500/1000 and other companies in Canada/US. We currently have a 1 year long contract with our F500 consulting client as a Sr. Technical Lead SAP Service Cloud V2.

Role(s) Required: Sr. Technical Lead SAP Service Cloud V2

Location: Toronto, ON - remote

Required Start Date: ASAP

Type: 1 year contract

Key Skills: C4C, ISU, Utilities, Service Cloud V2

Job Title: Technical SAP Service Cloud V2 Consultant

Job Summary: We are looking for a Technical SAP Service Cloud V2 Consultant to join our team. This role involves designing, implementing, and maintaining SAP Service Cloud V2 solutions for Utilities Customer. The ideal candidate will have a blend of technical skills and functional knowledge to effectively support business processes and drive innovation.

Key Responsibilities:

1. Design and Implementation: Develop and implement SAP Service Cloud V2 solutions and Instance as Green Field to meet business requirements.
2. Customization and Configuration: Customize and configure SAP Service Cloud V2 applications, including workflows, Reports, business rules, Extensions, Integrations, KUT fields and custom objects.
3. Integration: Integrate SAP Service Cloud V2 with other systems and third-party applications.
4. Technical Support: Provide technical support and troubleshooting for SAP Service Cloud V2 applications.
5. Collaboration: Work closely with business stakeholders to understand their needs and translate them into technical solutions.
6. Security: Ensure the security and compliance of SAP Service Cloud V2 applications.

MUST Have: Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP C/4HANA, and SAP Cloud Platform Integration.

Qualifications:

Experience: 5-7 Years of Hands-on experience as an SAP Service Cloud V2 and/or very strong green field implementation experience of prior version of C4C.

Technical Skills:

1. Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP CRM, SAP C/4HANA, and SAP Cloud Platform Integration.
2. Familiarity with SAP Business Technology Platform (BTP) and SAP HANA.
3. Understanding of SAP ABAP programming, SAP Build Apps and SAP CDS views.

Functional Knowledge: Understanding of customer service processes of Utilities company and best practices.

Certifications: SAP certifications such as SAP Certified Application Associate - SAP Service Cloud V2 are preferred.

Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.

Education: Bachelors degree in computer science, Information Technology, or a related field.

Preferred Skills:

1. Experience with other SAP solutions (e.g., SAP Sales Cloud, SAP Marketing Cloud).
2. Knowledge of integration tools like SAP Cloud Platform Integration Suite.
3. Familiarity with Agile methodologies and DevOps practices.
4. Working experience with Utilities Industry.