Team Support- Shelter/Transitional Housing

Wasauksing; Central Ontario; On-site; CAD 42,000 - 62,000; Full time

Job summary

Wasauksing First Nation is seeking compassionate Team Support to assist with front desk duties at the Shelter & Transitional Housing program. You will be the first point of contact, greeting clients, answering inquiries, and maintaining a warm, respectful environment while safeguarding confidentiality.

You will support operations, manage referrals, coordinate with staff, maintain records, and help with supplies and reporting.

Qualifications

• Minimum 2 years of experience in a similar position is asset.
• Experience with Anishinaabe social services is an asset.
• Experience in residential settings or front-line social service delivery is an asset.
• On-the-job training may be provided.

Responsibilities

• Be a leader in a warm, welcoming environment while supporting staff, volunteers and guests.
• Maintain front desk coverage: answer calls, greet visitors, and handle inquiries.
• Protect confidentiality of client information and safeguard personal data.
• Maintain cleanliness of desk area and common spaces.
• Monitor staff washroom cleanliness and liaise with custodial team.
• Support with inventory, supplies, and program operations.
• Respond to general inquiries and distribute messages appropriately.
• Prepare for staff meetings and assist with reporting.
• Perform other duties as assigned by the Manager or Supervisor.
• Maintain accurate tracking and reporting of departmental data.
• Attend staff meetings and participate in program activities.
• Operate multiple technologies and software, including Google and email.
• Maintain office supplies and health & safety procedures.

Skills

Front desk

Customer service

Communication

Confidentiality

Organization

Teamwork

Tools

Google Workspace

Microsoft Excel

Email management

Job description

Position Summary:

Wasauksing First Nation is accepting applications for Team Support. We are looking for compassionate, caring and self-driven individuals to join the shelter and transitional housing team. Under the direct supervision of the Shelter & Transitional Housing Manager, the Team Support - Safe Home and Transition Homes assists with administrative duties that require a high degree of self-motivation, independent work skills and organization. They work as a part of a multi-functional team where members are expected to possess knowledge, respect, and sensitivity to the Anishinaabe culture and those affected by domestic violence. The Team Support will also provide a warm welcome as the first point of contact for clients accessing services.

Job Duties & Responsibilities:

• Be a leader in maintaining a warm, welcoming, respectful, and non-judgmental environment, while ensuring the support and security of staff, volunteers and guests and preserving the dignity of all persons by communicating in a calm, welcoming, and professional manner.
• Maintain front desk coverage for the shelter, answering phone calls, doors, greeting visitors and residents, answering all general email inquiries and providing referrals to appropriate staff.
• The Shelter values and protects the confidentiality of client information. All staff are to ensure clients personal information is safeguarded appropriately.
• Maintain cleanliness of desk area, entrance, and common spaces.
• All staff are to monitor the cleanliness of the staff washroom and connect with the custodian as appropriate
• Support Manager in maintaining staff inventory and supplies, follow up with maintenance work orders and assist with all aspects of program operation.
• Respond to general inquiries, receive, forward and distribute telephone, facsimiles, email and messages appropriately.
• Prepare for staff meetings.
• Perform timely service in filing and supply organization
• Perform other duties as necessary.
• Adhere to all policies and procedures of Wasauksing First Nation and any other relevant policies and procedures from external agencies and partners
• Perform other duties within the scope of the position as assigned by the Manager or Supervisor
• Maintain accurate tracking and reporting of departmental data.
• Accomplish tasks as assigned, maintain records, and produce reports as required.
• Ability to use multiple technologies and software programs, including Google, email, spreadsheet, photocopier and general office equipment.
• Maintain Office Supplies and other products used in the building.
• Responsible for participating in Wasauksing First Nation Health and Safety programs and procedures.
• Maintains upkeep of Medicine table (for medicine pouch making/smudging), including informing the program coordinator of supply needs.
• Attend all staff meetings.
• Receive Donation/Mail/Parcel deliveries, document and file.
• Stay observant of the environment and provide calming intervention.
• Provide appropriate support to shelter guests while maintaining Shelter policies and Codes of Conduct.
• Share innovative program ideas to enhance support services.

Education & Experience:

• Minimum of 2 years of experience in a similar position is considered an asset.
• Experience working with Anishinaabe social services.
• Experience in residential settings is an asset.
• Previous experience working within a customer service environment is an asset.
• Experience working directly in front-line social service delivery is an asset.
• On-the-job training may be provided.

Other Requirements:

• Willing to obtain: First aid & CPR; Non-violent crisis intervention; Trauma informed care
• Valid Driver's License and reliable personal vehicle
• Willing to work flexible hours as required, including evenings and weekends
• To protect children, youth and vulnerable persons, Wasauksing First Nation requires the individual to provide a vulnerable sector. Or criminal record check

Position will close on September 7, 2026