Team Supervisor, Credit and Collections

Nav Canada; Ottawa; Híbrido; CAD 104.000 - 129.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team-oriented environment

Competitive compensation

Defined benefit pension

Growth opportunities

Flexible work arrangements

Diverse workforce

Descripción de la vacante

NAV CANADA is seeking a Team Supervisor, Credit and Collections to lead a dedicated team responsible for accounts receivable activities and revenue management. You will oversee credit risk, ensure effective collection practices, and balance customer relationships with financial safeguards.

The role requires strong leadership, extensive experience in credit and collections, and the ability to drive improvements while coordinating with internal stakeholders.

Formación

• 7+ years in credit, collections or financial risk with supervisory experience.
• Post-secondary education in accounting or related field.
• Experience negotiating payment resolutions with stakeholders.

Responsabilidades

• Provide functional supervision to the Accounts Receivable Collections team.
• Lead credit risk mitigation and drive process improvements.
• Monitor overdue accounts, assess credit risk exposure and collaborate with collectors for recovery actions.
• Analyze customer data, industry trends, financial ratings and conditions to assess risk.
• Report risks and trends to the Manager, Credit and Accounts Receivable.
• Prepare and maintain reports for the AR Collections Committee and corporate reporting.
• Understand NAV CANADA’s rate structure and billing processes and communicate with customers.

Conocimientos

Credit risk

AR operations

Supervisory

Communication

Educación

Accounting degree

Herramientas

ERP systems

AR tools

Descripción del empleo

Job Posting Title Team Supervisor, Credit and Collections

Job Category Accounting

Language Requirements Bilingual Required / Bilingue requis English and French are required / Le français et l'anglais sont requis.

Flexible Work Agreement Type Hybrid / Hybride

Posting End Date 2026-11-05

Job Grade ATP-7

Pay Range $103 575 - $129 469

Job Summary

The Team Supervisor, Credit and Collections provides day-to-day leadership and oversight to a team of Collectors responsible for collection activities and Accounts Receivable operations. The Team Supervisor monitors customer credit and financial risk associated with the collection of Air Navigation Service charges and Miscellaneous Revenue accounts, ensuring appropriate collection controls and risk mitigation measures are applied. The Team Supervisor assesses higher-risk and complex accounts and recommends appropriate action to the Manager, Credit and Accounts Receivable to minimize NAV CANADA’s exposure to financial loss. The role requires sound judgment, effective customer and stakeholder management, and the ability to balance collection objectives, financial risk, operational considerations, and customer relationships.

Anticipatory Staffing

Anticipated Start date: February 1, 2027

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Provide functional supervision to the Accounts Receivable Collections team.
• Act as subject matter expert in credit risk mitigation and drive continuous process improvements.
• Monitor and analyze overdue accounts, assess credit risk exposure, and collaborate with Collectors to initiate recovery actions and prepare documentation for potential legal proceedings
• Analyze customer data, industry trends, financial ratings, and business conditions to assess and mitigate credit risk.
• Report regularly to the Manager, Credit and Accounts Receivable on key risks, trends, and policy exceptions.
• Prepare and maintain reports for the Accounts Receivable Collections Committee, bad debt allowances, GL reconciliation, and corporate reporting.
• Conduct in-depth credit risk analysis by monitoring arrears, payment history, customer financial ratings (D&B, Moody’s, S&P), industry trends, and geopolitical factors.
• Present analytical findings to influence stakeholders and support business decisions.
• Understand NAV CANADA’s complex rate structure and Revenue/Billing process and be able to speak to it when required with customer.

Job Requirements

Education

Completion of post-secondary education in accounting or a related field, or an equivalent combination of education, training, and relevant experience.

Experience

7+ years of progressive experience in credit, collections, or financial risk management, including supervisory experience. Experience in negotiating resolution of payment discrepancies and follow-up on overdue accounts. Experience working effectively with internal and/or external customers and stakeholders, including senior management.

Knowledge

In-depth knowledge of credit risk management principles, collections practices, financial analysis, and accounts receivable operations. Familiarity with credit rating agencies (e.g., Dun & Bradstreet, Moody’s and Standard & Poor’s. Strong knowledge of Enterprise Resource Planning (ERP) and Accounts Receivable Automation tools as they pertain the Accounts Receivable process (including provide conducting daily reconciliation and close of day support).

Abilities

Ability to communicate effectively. Demonstrated ability to manage high-risk accounts, implement recovery strategies, and prepare cases for potential legal proceedings. Strong analytical skills for interpreting complex datasets and identifying credit risk trends. Ability to negotiate and resolve conflicts to manage customer relationships while enforcing credit policies. Coaching skills to mentor a team of collectors.

Personal Suitability

Strong interpersonal skills. Strong ability to establish and maintain collaborative and positive working relationships at all levels. Proven problem-solving skills. Strong organizational skills with attention to detail.

Working conditions

This position is a hybrid position with a minimum 3 days per week on site. NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught. Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. The successful candidate must meet the security requirement of the position and be legally able to work in Canada. NAV CANADA may use automated or AI‑enabled tools to help manage applications and identify job‑related qualifications. These tools do not make final hiring decisions. All hiring decisions are reviewed and made by NAV CANADA recruitment professionals and hiring managers. We thank all applicants for their interest; only those selected for next steps will be contacted.

NAV CANADA employees help guide the world's aircraft safely and expeditiously through Canadian-controlled airspace. With approximately 5800 employees located from coast, to coast, to coast, we offer some of the most exciting careers in the field of aviation. Our employees deliver air traffic services, design and build our technology, maintain our systems, and provide a wide variety of technical and administrative support. Above all, our employees work together to keep our skies safe. NAV CANADA considers our people to be our most important asset, and we are committed to providing a motivating and satisfying workplace. In exchange for your dedication and commitment, you'll receive a generous compensation and benefits package, opportunities for training and development, and the chance to work for a company that is at the forefront of its industry globally. NAV CANADA may use automated or AI‑enabled tools as part of its recruitment activities, including for application management and support preliminary screening based on job‑related criteria. These tools support the recruitment process but do not replace human decision‑making. Final hiring decisions are made by NAV CANADA recruitment professionals and hiring managers. Additional information is available in our Candidate Privacy Notice.