Business Management System Advisor

Nav Canada; Ottawa; Hybrid; CAD 91,000 - 115,000; Full time

Benefits offered by this job

Flexible work arrangements

Hybrid work environment

Competitive compensation and benefits

Defined benefit pension plan

Job summary

Nav Canada is seeking a Business Management System Advisor to support its BMS/QMS governance, compliance, and conformance monitoring. This hybrid role focuses on audit coordination, documentation management, and system administration aligned with corporate policies and standards.

The position requires a diploma/degree in IT-related fields, 1+ year of relevant experience, and knowledge of Power BI, SharePoint, and Microsoft 365.

Qualifications

• Diploma or Degree in Computer Science, Systems/Software Engineering, Information Technology, or related field.
• Minimum 1 year experience in technology, quality management, compliance, or systems administration roles.
• Experience with governance frameworks and controls testing.
• Experience with business and reporting tools such as Power BI, SharePoint, and Microsoft 365.

Responsibilities

• Support BMS/QMS governance, compliance and conformance monitoring.
• Coordinate audits and manage documentation for BMS/QMS.
• Assist in requirements gathering, testing and implementation of system updates and enhancements.

Skills

Analytical thinking

Problem solving

Communication skills

Time management

Education

Diploma or Degree in Computer Science, Systems/Software Engineering, Information Technology, or related field

Tools

Power BI

SharePoint

Microsoft 365

Job description

Job Posting Title Business Management System Advisor Job Category IT Management Language Requirements Bilingual Required / Bilingue requis English and French are required / Le français et l'anglais sont requis. Flexible Work Agreement Type Hybrid / Hybride Posting End Date 2026-11-03 Job Grade PIPSC-2 Pay Range $91,278 - $114,668

Job Summary

Responsible for supporting the Business Management System (BMS)/Quality Management System (QMS) through governance, compliance and conformance monitoring, audit coordination, documentation management, and BMS/QMS administration. Supports assigned activities and documentation in alignment with corporate policies, regulatory requirements, standards, and continuous improvement initiatives. Contributes to the effectiveness of the BMS/QMS through documentation, monitoring, controls support, and usability improvements.

Job Description

What NAV CANADA offers you:
- Challenging, team-oriented work environment
- Competitive compensation and benefits
- Defined benefit pension plan
- Opportunities for growth and development
- Flexible work arrangements
- Diverse and inclusive workforce

Key Accountabilities

Perform compliance and conformance reviews using established methods and tools, and identify recurring issues or trends across related processes. Participate in evaluations and remediation with internal and external stakeholders, including assisting with responses, tracking follow‑up actions, and supporting the resolution of compliance and conformance issues. Participate in control‑related activities to support appropriate control design, testing, and documentation. Review and update documentation based on regulatory changes or organizational updates. Monitor and evaluate performance metrics and trends for continuous improvement. Work with cross‑functional teams to support content accuracy and accessibility. Assist with requirements gathering, perform testing, and support implementation of system updates and enhancements. Participate in root cause analysis and corrective action planning and follow‑up. Assist in the preparation and update of training and reference materials for the BMS/QMS processes, tools, and documentation.

Job Requirements

Education

Diploma or Degree in Computer Science, Systems/Software Engineering, Information Technology, or other related Technology field or equivalent combination of experience, training, and education.

Experience

Minimum 1 year experience in technology, quality management, compliance, or systems administration roles. Experience with governance frameworks and controls testing. Experience working in or closely with business and/or operational functions. Experience working with policies, standards, governance, and procedures documentation. Experience with business and reporting tools (e.g., PowerBI, SharePoint).

Knowledge

Knowledge of documentation management practices. Knowledge of communications and collaboration principles required to provide clear explanations of processes, requirements, and documentation expectations, and to support users in assigned areas. Knowledge of business and reporting tools such as Power BI, SharePoint, and Microsoft 365 suite. Awareness of compliance standards, audit principles, and controls management.

Abilities

Ability to develop technical documentation such as user guides, procedures, standards, guidelines, and training. Ability to conduct reviews of proposed changes to ensure adherence to mandated policies, procedures, and standards. Ability to review policies, processes, and procedures within the context of BMS/QMS principles and to propose improvements. Ability to work with stakeholders to clarify requirements and support process and documentation updates.

Personal Suitability

Analytic, problem-solving, and decision‑making skills. Strong planning, time management, and follow‑up skills. Strong attention to details and accuracy, systematic thinker, process oriented. Possess excellent verbal and written communication skills.

Flexible work arrangements

This position is a hybrid position with a minimum – 3 days per week on site. The work location is the Ottawa Technical Systems Centre.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught. Our Company strives to create an inclusive and barrier‑free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. The successful candidate must meet the security requirement of the position and be legally able to work in Canada. NAV CANADA may use automated or AI‑enabled tools to help manage applications and identify job‑related qualifications. These tools do not make final hiring decisions. All hiring decisions are reviewed and made by NAV CANADA recruitment professionals and hiring managers. We thank all applicants for their interest; only those selected for next steps will be contacted. NAV CANADA employees help guide the world's aircraft safely and expeditiously through Canadian-controlled airspace. With approximately 5800 employees located from coast, to coast, to coast, we offer some of the most exciting careers in the field of aviation. Our employees deliver air traffic services, design and build our technology, maintain our systems, and provide a wide variety of technical and administrative support. Above all, our employees work together to keep our skies safe. NAV CANADA considers our people to be our most important asset, and we are committed to providing a motivating and satisfying workplace. In exchange for your dedication and commitment, you'll receive a generous compensation and benefits package, opportunities for training and development, and the chance to work for a company that is at the forefront of its industry globally.

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