Operations Duty Manager - Toronto (2 positions available)

Nav Canada; Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Challenging environment

Competitive compensation and benefits

Defined benefit pension plan

Opportunities for growth and dev.

Flexible work arrangements

Diverse and inclusive workforce

Job summary

NAV CANADA is seeking an Operations Duty Manager to lead day-of operations at the Toronto ACC, overseeing ATS personnel, equipment and admin functions to ensure safe, efficient service delivery across ACC, Towers, FSS, FIC and ATOS. The role reports to the MACCO/NOC and requires strong leadership in a fast-paced aviation environment.

You will coordinate staffing, respond to incidents, manage non-normal events, and collaborate with engineering and standards teams to maintain operational

Qualifications

• Education: Successful completion of secondary school, or equivalent.
• Experience: 3 years supervisory or management experience in the industry.
• Knowledge and Abilities: Equivalent level of knowledge gained through extensive management experience in an aviation operational environment.
• Knowledge and understanding of the aviation industry.
• Knowledge and understanding of the Canadian Air Navigation System and Air Traffic Management.

Responsibilities

• Ensure operational safety, service, and quality of Air Traffic Services in collaboration with the MACCO, MATO, MTTO, ACC Unit Manager, Site Managers, supervisors, and MATSSC.
• Evaluate daily service delivery performance and report to the MACCO, MATO and NOC.
• Assist Site and Speciality Supervisors with ATSAMM, MATS, CARs requirements and escalate interpretations when needed.
• Identify, plan and direct daily operations during non-normal events (airport/runway closures, weather events, CNS-ATM failures, etc.) in partnership with ANS Technology Services and related teams.
• Notify stakeholders of outages or emergencies that may impact facilities.
• Identify resource needs to deliver day-of services and improve productivity within budget.
• Manage ATS staff during day-of operation including staffing, overtime, priorities, coaching, leave approvals and disciplinary actions.

Education

Secondary school or equivalent

Job description

Job Posting Title: Operations Duty Manager - Toronto (2 positions available)

Job Summary

Reporting to the Manager, Area Control Centre (ACC) Operations, the Operations Duty manager is responsible for the efficient and effective management of the Air Traffic Services (ATS) personnel, equipment, and administrative functions. Operations Duty Managers are accountable for the day of operation at the ACC, Towers, Flight Service Specialist (FSS), Flight Information Centre (FIC) and Air Traffic Operations Specialist (ATOS) service delivery to our stakeholders to ensure a cohesive operation for the day. They are also accountable to the National Operations Centre (NOC) to keep them informed through collaborative decision making of any issues and/or suggested mitigations to ensure contiguous national network operations. In the performance of their duties and responsibilities, the Operations Duty manager maintains oversight responsibility for the delegated operation and ensures that all required documentation and coordination relative to personnel, equipment and administrative functions is completed in accordance with national, regional and facility guidance and direction.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

In this role you will:

• Ensure operational safety, service, and quality of Air Traffic Services in collaboration with the Manager, Area Control Centre Operations (MACCO), Manager, Air Traffic Operations (MATO), Manager, Terminal and Tower Operations (MTTO), Area Control Centre (ACC) Unit Manager, Site Managers, supervisors, and Manager, ATS Standards Compliance (MATSSC).
• Evaluate daily service delivery performance and report performance to the MACCO and MATO and NOC.
• Assist Site and Speciality Supervisors for immediate interpretation of Air Traffic Services Administration and Management Manual (ATSAMM), Manual of Air Traffic Services (MATS), Canadian Aviation Regulations (CARs) requirements and elevate the request for interpretation if required.
• Identify, plan and direct daily operations during non-normal events such as airport or runway closures, major weather events, flight inspections, partial or full Communications, Navigation and Surveillance - Air Traffic Management (CNS-ATM) equipment failures, implementation of new ATS technology, aircraft incidents and/or accidents, etc. (in partnership with Air Navigation Services (ANS) Technology Services, ATM Engineering, CNS Engineering, Technology Infrastructure, and ATS Standards.
• Notify appropriate stakeholders of any affected facilities of equipment or environmental discrepancies/outages and emergencies/unusual situations that may impact the facility(ies).
• Identify resource requirements to deliver day of operation services and execute on productivity and service delivery improvements within budget.
• Be responsible for ATS staff during the day-of operation including the responsibility to match daily staff requirement to traffic, hire overtime, allocate operational priorities, provide guidance and coaching to staff, approve ad-hoc leave and take disciplinary action as required.

What you bring:

• Education: Successful completion of secondary school, or equivalent.
• Experience: 3 years supervisory or management experience in the industry.
• Knowledge and Abilities: Equivalent level of knowledge gained through extensive management experience in an aviation operational environment.
• Knowledge and understanding of the aviation industry.
• Knowledge and understanding of the Canadian Air Navigation System and Air Traffic Management.

How others describe you:

• Operational skill to prioritize the delivery of ATS Services when multiple demands exist.
• Effective communication skills (written/verbal).
• Strong organizational skills and judgement, with the ability to work in a fast-paced environment and manage multiple deadlines and priorities.
• Strong leadership and team skills in a face paced environment.
• Strong analytic and decision-making skills, with a proven ability to provide well thought out recommendations.
• Ability to work across organizational boundaries and solve problems.
• Exceptional customer service orientation.
• Demonstrated ability to collaborate and influence at all levels, build consensus amongst stakeholders.

Working Conditions:

• This position, based at Toronto ACC, is classified as an on-site position and will involve shifts that are normally scheduled between 0700 – 2300 hrs and will require some on-call duty after hours.
• This position is not eligible for a flexible work arrangement.
• Occasional travel required.

Behaviour Statement:

All employees of NAV CANADA are expected to demonstrate behaviours aligned with company’s Code of Ethical Conduct, values, safety and objectives. This includes adherence to any safety policies, standards, and procedures corresponding to job responsibilities and duties.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught. Our Company strives to create an inclusive and barrier‑free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada. NAV CANADA may use automated or AI‑enabled tools to help manage applications and identify job‑related qualifications. These tools do not make final hiring decisions. All hiring decisions are reviewed and made by NAV CANADA recruitment professionals and hiring managers. We thank all applicants for their interest; only those selected for next steps will be contacted. At NAV CANADA, safety is our priority. We require pre‑employment drug screening for all candidates offered positions designated as safety sensitive or business critical in accordance with NAV CANADA’s Drug and Alcohol policy.

Additional information is available in our Candidate Privacy Notice.

With approximately 5800 employees located from coast, to coast, to coast, we offer some of the most exciting careers in the field of aviation. NAV CANADA employees help guide the world’s aircraft safely and expeditiously through Canadian‑controlled airspace. Our employees deliver air traffic services, design and build our technology, maintain our systems, and provide a wide variety of technical and administrative support. Above all, our employees work together to keep our skies safe.

In exchange for your dedication and commitment, you’ll receive a generous compensation and benefits package, opportunities for training and development, and the chance to work for a company that is at the forefront of its industry globally. NAV CANADA may use automated or AI‑enabled tools as part of its recruitment activities, including for application management and preliminary screening based on job‑related criteria. These tools support the recruitment process but do not replace human decision‑making. Final hiring decisions are made by NAV CANADA recruitment professionals and hiring managers.