Client Advisor

FERRAGAMO; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

Ferragamo in Toronto’s Yorkdale Mall seeks a Full-Time Client Advisor to deliver exceptional, personalized luxury service. You will create emotionally enriched client relationships, nurture loyalty, and drive sales through a handcrafted client experience.

Strong knowledge of luxury clients, storytelling, and CRM usage is essential. The role emphasizes a client-centric approach, cross-selling, and data capture to build lasting connections while maintaining brand standards and contributing to team

Qualifications

• Luxury client advisor with strong service orientation.
• Excellent communication and interpersonal skills.
• Ability to build authentic client relationships and understand client desires.

Responsibilities

• Demonstrate leadership on the selling floor to meet sales targets.
• Foster a positive, collaborative work environment.
• Maintain stock in designated areas and assist inventory in stock room.

Skills

Storytelling

Client empathy

Communication

English proficiency

Teamwork

Tools

CRM software

Job description

At Ferragamo, we’re more than just building a Brand We are re redefining luxury fashion.

Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.

And you’re more than just joining a Team.

We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team.

Let’s Evolve Iconic and create the next exciting chapter

About Us:

Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products and accessories. Our dynamic team, consisting of approximately 3,800 committed professionals, is based across our Florence Headquarters and regional offices around the world and also extends to around 400 directly operated stores throughout Europe, the Americas and Asia. Our creations are more than just unique and exclusive – they embody the heritage and savoir-faire that are the hallmarks of our Brand.

Ferragamo is certified as a Great Place to Work (learn more about the certification here).

The part you will play

We are currently looking for a Full Time Client Advisor for our Toronto Yorkdale Mall Location

The Client Advisor provides excellent and specialized customer service by creating emotionally enriched relationships with clients; developing and nurturing meaningful and loyal client relationships thorough personal connections and CRM initiatives; manages and drives sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance.

The Responsibilities

• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
• Actively promotes a positive work environment through teamwork and collaboration.
• Assist operations team by maintaining stock of designated area on selling floor and in stock room

Customer Centricity

• Transform each client experience into magical moments by creating a hand-crafted experience, and engage in the selling ceremony that makes the client feel confident and energized.
• Cultivate a long-term authentic bond with clients by making them feel the experience is truly about them.
• Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge.
• Promote cross selling to increase UPT sales metrics.
• Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.

Agility

• Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the client.
• Sales-in person, telephone, email, etc.- which includes having the physical ability to wait on customers and fit them properly with shoes.
• Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards.
• Takes an aggregate approach to identify and recommend merchandise across all channels

What you’ll bring

Qualifications

• Caring, authentic trusted client advisor: an intuitive sales associate with a passion for style.
• Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients.
• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
• Being a master of storytelling and the art of asking engaging questions.
• Courageous with ideas and innovative in your approach, always ready to grow and learn.
• Computer knowledge to track inventory.
• Proficient English language skills; knowledge of second language preferred.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

Physical requirements

• This position involves constant moving, talking, hearing, reaching, grabbing, carrying and standing for extended period of time.
• May occasionally involve stooping, sitting, kneeling, crouching, and climbing step stools.
• Involves lifting of at least 20 lbs.

Schedule

• Regular and reliable attendance
• Full Time Schedule
• Required to work a variety of hours, which may include mornings, evenings, and weekends, based on store needs.