Team Leader/Supervisor

ICES: Data, Discovery, Better Health; Rocky Mountain House; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Paid internal training

Competitive wages

Paid time off after 90 days

Employee health benefits

Referral incentives

Job summary

Rocky Support Services Society is seeking a dedicated Team Leader to oversee the care and well-being of individuals in a group home. You will lead a team, ensure safety, and assist residents to meet their outcomes in a compassionate, community-based setting.

You will manage day-to-day operations, document requirements, and serve as an on-call resource to support staff and residents while promoting independence and quality of life.

Qualifications

• Excellent conflict management, problem solving, and interpersonal communication.
• Ability to prioritize tasks and manage competing demands.
• Supervision experience in disability services is an asset.
• Criminal Record Check including Vulnerable Sector within last 3 months.
• Good computer skills and a valid Class 5 license with driving record.

Responsibilities

• Oversee day-to-day operations of the group home and care team.
• Lead, motivate and coach staff to achieve client outcomes.
• Document requirements and maintain required reports.
• Monitor health, wellness, and prescribed procedures.
• Coordinate transport and community activities for residents.
• Be on-call as part of the on-call rotation.

Skills

Conflict management

Communication skills

Prioritization

Supervision experience

Flexibility

Education

Disability services field education (asset)

Job description

We are seeking a dedicated and compassionate Team Leader to join our Rocky Support Services Society team. As a Team Leader, you will be responsible for overseeing the care and well‑being of individuals in a group home facility. Your leadership skills and experience in disability services will be essential in providing a safe and nurturing environment for our residents. This also includes a direct support/service responsibility and assisting residents to meet their outcomes.

Managing the day-to-day operation of the departments include:

• Working well and developing effective relationships.
• Dealing with a wide range of people with flexibility and open-mindedness.
• Encouraging, teaching, and assisting individuals to live more independently in our community within employment/volunteer, recreational activities, home environment and other social settings.
• Leading, influencing, motivating, and persuading others to achieve goals and looking for ways to help others and provide assistance.
• Delegating responsibility, expecting accountability, and provide regular feedback.
• Monitoring and reporting on the general health and wellness of those individuals under their care and be responsible for the prescribed procedures set by a health care professional.
• Following outlined individual service plans related to life skill development, every day routines in home and community, and behavior support.
• Participating in the completion of documentation and required reports.
• Transporting individuals as required.
• Assist, support and encourage clients to be self‑advocates.
• Maintaining open and clear lines of communication with others, observing and coaching other employees; assisting with training.
• Executing all tasks assigned by their Program Manager diligently, on schedule.
• Monitoring budgets and completing financial ledgers
• Maintaining employee work schedules including assignments, job rotation, training, vacations, and paid time off, cover for absenteeism, and overtime scheduling
• Monitoring and approving employee timecards.
• Being an “on-call” resource (part of the on‑call rotation), and acting as the go‑to person leading by example for all team member training, goals, and engagement

Qualification and skills:

• Excellent conflict management, problem solving skills, interpersonal and communication skills, both oral and written
• Ability to prioritize tasks
• Supervision experience and education in related disability services field considered an asset
  
• Criminal Record Check; including Vulnerable Sector (within the last 3 months)
• Good computer skills
• Class 5 license, copy of driver’s abstract, and proof of insurance for 2 million liability also required.

We Offer:

• Paid internal, external, and site specific training opportunities.
• Competitive wages
• Paid time off for vacation after 90 days and sick time after 6 months with contracted positions
• Employee friendly policies and referral incentives
• Employee health benefits with permanent 30+ hours/week position