Team Lead: Disability Support Services

asc-mva; Didsbury; On-site; CAD 36,000 - 37,000; Full time

Benefits offered by this job

Competitive starting wage

Extended health benefits

Generous paid time off

Employee Assistance Program

Professional development support

Career growth opportunities

Job summary

Accredited Supports to the Community (ASC) is seeking a Team Lead to supervise front-line staff in 24-hour residential and community services, directing Level 2 Accredited Services for adults with disabilities. You will support in-home living, community access, inclusion and social connections across south central Alberta.

This role includes rotation of days, evenings and weekends with paid on-call coverage.

Qualifications

• Experience leading front-line staff in residential or community services.
• Strong communication and problem-solving abilities.
• Ability to coordinate with coordinators and plan person-centred supports.

Responsibilities

• Provide leadership, supervision, and evaluation to front-line staff while planning and implementing according to individual and program needs.
• Monitor and manage service delivery; develop client service and support plans with a person-centred approach.
• Mentor staff to model ASC culture, values, policies and procedures; communicate effectively in various settings.
• Ensure high-quality client-focused care and participate in on-call rotations.

Skills

Team leadership

Coaching

Mentoring

Communication

Problem solving

Staff supervision

Advocacy

Flexibility

Education

3+ years leadership in disability services

Job description

For more than 50 years, Accredited Supports to the Community (ASC), a not-for-profit charitable society, has been providing services across south central Alberta. We serve over 1500 people a year including children, youth, and adults diagnosed with disabilities; families, and seniors Olds, Airdrie, Strathmore and surrounding areas.

We believe in honour, dignity and respect!

Position Description:

ASC is seeking an experienced Team Lead to supervise front-line staff in 24-hour residential and community services! Under the direction of our Coordinators, this role supervises the delivery of Level 2 Accredited Services for adults with disabilities, supporting in home living, community access, inclusion and social connections.

This role requires a rotation of days, evenings, and weekends with paid on-call coverage for 24-hour services.

Key Responsibilities:

• Provide leadership, supervision, and evaluation to front-line support staff while planning and implementing according to individual and program needs. This includes thorough scheduling, monitoring, and providing direct coverage as required.
• Monitor and manage service delivery; participate in the development and monitoring of client service and support plans with a person-centred approach.
• Actively engage and mentor staff to model behaviour aligned with the culture, values, policies, and procedures of Accredited Supports to the Community.
• Communicate and gather information effectively in a variety of settings including one-on-one with staff and in team meetings.
• Provide an exceptional experience for clients, and staff within a challenging and exciting human services environment by setting the example of high-quality client-focused care.
• Participate in an on-call rotation.

Education and Requirements:

• A minimum of 3 years’ experience in leadership and/or supervisory roles in disability services or related sector;
• Team leadership, coaching, mentoring, communication, and problem-solving skills;
• Strong background in advocating for and facilitating community participation for individuals with disabilities;
• Skilled in addressing a variety of medical needs, and familiarity with other community-based services;
• Valid driver’s license and $ 2 million liability insurance vehicle insurance coverage;
• Class 4 driver’s license or ability to obtain within 3 months of hire;
• Current and clear Vulnerable Sector Criminal Record Check provided on the first day of employment;
• Standard First Aid/CPR Level C and AED certification or willingness to obtain;
• Ability to be flexible to work a variety of shifts including overnights and some evenings and weekends as required, on-call; meeting the needed of the people served and our programs.

Why Choose ASC?

• Competitive starting wage of $25.95 to $27.02 depending on education and experience;
• Customizable Extended Health Benefit program;
• Generous paid time off packages;
• Employer paid Employee Family Assistance Program;
• Employer paid professional development programing and support;
• Opportunities to grow and advance in a rewarding career!