Residential Coordinator (RC.26.04)

Socket.dev; Edmonton; On-site; CAD 52,000 - 64,000; Full time

Job summary

Excel Society in Edmonton is seeking a Residential Coordinator to lead frontline teams delivering person-centered supports. You will ensure ISP/Wellness plans are developed, reviewed, and implemented with respect for client rights and privacy.

The role requires strong leadership across shifts and collaboration with program managers. This position offers opportunities for growth within a forward-thinking organization while maintaining a compassionate, professional environment.

Qualifications

• A degree or diploma in Human Services is required.
• Minimum 3 years of supervisory experience.
• Strong understanding of disability, mental health, brain injury, and dual diagnosis.
• Excellent communication and interpersonal skills.
• First Aid & CPR certification preferred.

Responsibilities

• Oversee Wellness Support Plan / ISP processes for clients.
• Protect client confidentiality and promote independence.
• Provide emotional support and de-escalation when needed.
• Coordinate with Program Manager on client issues.
• Lead monthly staff and client meetings.
• Assist with recruitment and staff development.

Skills

Supervisory experience

Verbal and written communication

Team collaboration

Education

Bachelor's degree in Human Services or related field

Tools

Microsoft Office

Job description

We’re Hiring!

Are you ready to take the next step in your career? Excel Society is excited to announce an amazing opportunity for an ResidentialCoordinator to join a dynamic team.

Hours of work:

Mon.- Fri. 8:30a - 4:30p flex (75 Hrs. Biweekly), some evenings and weekends might be required

Why This Role?

• Work with a forward-thinking organization
• Opportunities for growth and development
• Collaborative and innovative environment

Key Responsibilities:

• Ensuring that all Direct Care Workers facilitate a Wellness Support Plan or Individual Support Plan Process (ISP) for each client.
• Respecting client’s rights to confidentiality, privacy, independence, well-being, and choice.
• Providing emotional support to both clients and staff and using effective problem solving and de‑scalation techniques.
• Keeping Program Manager up to date on all issues with clients and staff.
• Responding appropriately to emergency situations providing support to both clients and staff.
• Facilitating service delivery through leadership, guidance, clarifying expectations, and client advocacy.
• Ensuring all appropriate documentation is completed and submitted by the employees within due dates.
• Attending client care planning meetings or ISP case conferences as required.
• Coordinating the renewal of educational and vocational contracts/agreements where applicable.
• Planning, organizing, and completing all clients funding renewal budgets accurately and on time.
• Recording and monitoring each work site’s operating budget expenditure to ensure costs are kept within the annual budget for any budget responsibilities as assigned by the Program Manager or Director.
• Ordering/purchasing and monitoring of all service delivery materials, equipment, and supplies.
• Assisting the Program Manager in implementing health and safety processes for each community residence and/or program.
• Implementing and maintaining communication sharing process for all team members.
• Providing direct client support to clients as required.
• Ensuring that the community residence and/or program work sites are clean, comfortable, and professional.
• Facilitating regular monthly Client meetings, staff team meetings and attending Leadership meetings.
• Participating on at least one Excel Society and/or Community Services committee.
• Participating in the development of Service Delivery goals, strategies, and reports.
• Completing all required employee quarterly goal setting meetings.
• Acting as a resource person and positive role model for all staff and clients.
• Participating in the on-call rotation and understanding the roles, responsibilities, and expectations of the on-call system.
• Developing and overseeing work site specific roles and responsibility expectations of the Emergency Response Safe Tracks, Active Care, and Catalyst systems.
• Updating guardians/families, case managers, funders, and community partners on client concerns as needed.
• Participate in the recruitment process.
• Develop and implement behavior support plans and ensure employees do the same.
• Provide on the spot feedback, coaching, and be involved in the discipline process.
• Prepare and chair monthly staff meetings as well as participate in agency meetings such as the joint leadership meetings.
• Provide onsite training when required.
• Ensuring time sheets are completed and submitted on time.
• Participate in abuse reviews.
• Coordinate and arrange for new intake.
• Participate in Quality Assurance Reviews.
• Liaison with guardians, other service providers, medical professionals, etc

What We’re Looking For:

• Applicable degree or diploma in the field of Human Services;
• Minimum of 3 years supervisory experience will be considered an asset.
• Have considerable knowledge and understanding of persons with disabilities, mental health issues, brain injury, and dual diagnosis.
• Proficient in Microsoft Office.
• Excellent verbal, written, and interpersonal communication skills.
• Efficient time, stress, and behaviour management skills.
• Ability to work independently and in a team environment.
• Certification in First Aid & CPR.
• Satisfactory criminal record check and child intervention check..
• Must have vehicle with insurance coverage as per policy.

If you’re passionate about making an impact and want to be part of something great, we’d love to hear from you!