Team Leader, Producer Compensation

Foresters Financial; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading financial services company based in Toronto is seeking a Team Leader for Producer Compensation. The role involves managing a high-performing team, ensuring exceptional service delivery, and supporting business change initiatives. Ideal candidates will have a minimum of 2 years of leadership experience in the financial services industry and strong problem-solving abilities. This hybrid position offers opportunities for personal and professional growth.

Qualifications

• Minimum 2 years of progressive leadership experience in insurance or financial services.
• Ability to create high performing teams through effective employee selection and performance management.
• Advanced proficiency in verbal, written, and interpersonal communication skills.

Responsibilities

• Build and sustain a high-performing production and call center team.
• Ensure team members are trained and fully competent.
• Manage workflow to achieve service level agreements.

Skills

People leadership

Coaching and mentoring

Problem solving

Customer service orientation

Time management

Education

Post Secondary education or equivalent industry experience

Tools

Microsoft Office

PMACS (Contracting and Compensation system)

Job description

Overview

Career Opportunity Role Title: Team Leader, Producer Compensation

Purpose of role: As a member of the Insurance Operations Team, the Team Leader, Producer Compensation, is a subject matter expert in producer compensation and debt management and is accountable for achieving business results through effective management of processes, workflows, and quality. This role ensures a consistent and exceptional service experience for internal and external customers by motivating, coaching and developing front line employees. The Team Leader supports major change initiatives and plays a key role in implementing them.

Responsibilities

• Build, manage, and sustain a high-performing production and inbound call center team to consistently meet service and quality objectives


• Ensure team members are trained and fully competent in required functions and company approved technologies to effectively assist and resolve customer inquiries


• Manage workflow to achieve SLA and quality standards


• Provide leadership, coaching, and mentoring to develop staff competencies and position them for success


• Create and maintain a high-quality work environment to motivate team members to perform at their highest level


• Support a positive work environment that values participation, creativity, learning, and accountability


• Consistently display knowledge, skills, behaviors and attitudes reflective of a high- performing business unit with a diverse workforce


• Initiate and implement process recommendations with appropriate approvals


• Act as a change agent to ensure successful implementation of new processes, procedures, systems, etc


• Facilitate feedback from team members to Manager and Senior Manager


• Proactively support the Leadership Team with required reports, summaries, investigations, feedback, and potential challenges


• Effectively liaise and negotiate with other business units to resolve and enhance customer service expectations and business deliverables


• Collaborate with other leaders and staff to ensure that all functions are fully integrated to meet company goals and objectives, ensuring that all SLAs are met and/or exceeded, and to resolve issues and challenges

Qualifications

• Education (minimum required): Post Secondary or equivalent industry experience


• Experience (minimum required): Minimum 2 years of progressive leadership experience, preferably within the insurance / financial services industry


• Strong people leadership skills with the proven ability to coach and mentor front line employees and to create high performing teams through effective employee selection, motivation, and performance management techniques / programs


• In depth product, system, and regulatory knowledge with proven ability to adapt and implement on-going changes, ensuring seamless transition to the customer


• Strong sense of personal accountability, sound judgment, confidence, and flexibility. Ability to exercise independent discretion at all times


• Well developed and creative problem solving and analytical skills to identify and report on team’s progress, business trends, initiatives, customer and employee issues, including the ability to identify problems in their early stages and solve by analyzing options and developing alternative solutions


• Must have the initiative and ability to look for and champion improvement opportunities. Adaptable to on-going change and lead by example


• A “take charge” attitude along with the ability to self-manage workload and priorities in a changing and evolving environment. This includes effective time management, multi-tasking, and prioritizing skills


• Demonstrated ability to prioritize own work and work of others; can work effectively under pressure and time constraints within a fast-paced environment


• Exceptional customer service orientation


• Advanced verbal, written, and interpersonal communication skills required to effectively communicate with all levels of employees and customers


• Understand the implications of data input, content, and quality to all systems, departments, and end customers


• Takes initiative to increase knowledge of Foresters Financial business and how own job contributes to our corporate and departmental objectives. Applies this knowledge to be productive and successful


• Advanced level proficiency with computer applications (Microsoft Office, Word, Excel)


• Knowledge of PMACS (Contracting and Compensation system) is an asset

#LI-Hybrid

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [e-mail] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.