Team Leader, Maison Alphonse-Desjardins museum

Desjardins; Lévis; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Health and wellness expense reimburse.

Telework equipment

Job summary

Desjardins’ Maison Alphonse-Desjardins museum is seeking a Team Leader to coordinate daily operations and deliver an exceptional visitor experience. You will manage guides, plan schedules, and oversee tours, events, and activities to ensure top-quality service.

This role requires strong leadership, cultural sector experience, and fluency in French with advanced English. Flexible schedules include on-site work 4 days a week, expanding to 5 days during summer, with potential travel for events.

Qualifications

• Bachelor's degree in a related field.
• Minimum of four years of relevant experience.
• Experience in managing teams.
• Experience in cultural, museum or event management sectors.
• French language required; strong communication and customer service skills.
• Advanced English proficiency due to duties and collaborations.

Responsibilities

• Lead, engage and support the guides team.
• Plan schedules, assign tasks and monitor daily activities.
• Ensure high-quality visitor experience and customer service.
• Coordinate guided tours, activities and special events.
• Ensure smooth day-to-day operations and handle unexpected situations.
• Contribute to planning, development and improvement of museum activities and services.
• Serve as a key point of contact for visitors, partners and team members.

Skills

Team leadership

Customer service

Communication

Bilingual (French/English)

Event management

Education

Bachelor's degree in a related field

Job description

Required

As Team Leader, Maison Alphonse-Desjardins museum, you coordinate the museum’s day-to-day operations and ensure the delivery of an exceptional visitor experience. You are instrumental in managing the guide team, organizing cultural and educational programs and ensuring the seamless execution of museum events. More specifically, you will be required to:

• Lead, engage and support the guides team
• Plan schedules, assign tasks and monitor daily activities
• Ensure a high-quality visitor experience and excellent customer service
• Coordinate guided tours, activities and special events
• Ensure smooth day-to-day operations, manage unexpected situations and maintain quality standards
• Contribute to the planning, development and ongoing improvement of the museum’s activities and services
• Serve as a key point of contact for visitors, partners and team members

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• Bachelor's degree in a related field
• A minimum of four years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Experience in managing teams
• Experience working in the cultural, museum or event management sectors
• Knowledge of French is required and excellent communication and customer service skills
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Available for occasional local travel
• Available to work on-site 4 days per week and 5 days per week during the summer period (mid-June to early September)
• Available to work occasionally in the evenings or on weekends for special events
• Available to work from 9:00 a.m. to 5:00 p.m.

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Management support and expertise support (FG)

Unposting Date

2026-09-12