Team Leader - Insurance Operations

CA001 Marsh Canada Limited; Calgary; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading insurance broker is seeking a Team Leader for Insurance Operations in Calgary. This hybrid role requires strong leadership skills, proficiency in Microsoft Office, and a Bachelor's degree. The ideal candidate will have experience in commercial lines insurance and a passion for team development. Join a vibrant culture focused on professional growth and impactful solutions.

Benefits

Professional development opportunities

Supportive leaders

Inclusive culture

Career opportunities

Qualifications

• 3+ years of leadership experience in insurance or financial services.
• Desire to coach, mentor, and develop the team.

Responsibilities

• Guide an experienced support team in Insurance Operations.
• Drive continuous improvement for service quality and productivity.

Skills

Leadership

Organization

Time Management

Bilingualism

Education

Bachelor’s Degree

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

We are seeking a talented individual to join our team at Marsh. This role will be based in Calgary, Canada. This is a hybrid role that has a requirement of working at least three days a week in the office.

This Team Leader role in Insurance Operations is a seasoned leader who guides an experienced support team, making sure they are productive and meeting objectives, and helping them to resolve the more difficult issues they face.

We will count on you to :

Insurance Operations is responsible for the day-to-day delivery of the company’s insurance solutions. We provide administrative and technical support to client-facing brokers, and provide support to clients by responding to insurance transaction queries.

This role in Insurance Operations is a seasoned leader who guides an experienced support team, making sure they are productive and meeting objectives, and helping them to resolve the more difficult issues they face.

Sustaining productive relationships with business partners will promote seamless operating and a good client engagement.

This Team Leader will also be part of driving a continuous improvement agenda, for service quality and productivity.

Excellence in team engagement and development is central to our core value.

What you need to have :

3+ years of leadership managing a team and insurance or financial services experience

Microsoft Office proficiency. Knowledge of basic Excel formulas, pivot tables, PowerPoint, and Outlook.

Good organization and time management skills to work effectively under pressure to meet deadlines.

Managerial aptitude - the desire to coach, mentor, change management, and develop the team you are supervising to achieve target results

What makes you stand out :

Bachelor’s Degree

Experience in Commercial Lines Insurance

Bilingualism ( English & French ) – verbal and written

Why join our team :

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

LI-JG3

Marsh, a business of Marsh McLennan (NYSE : MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with applicable legislation, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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