CA Customs Team Lead

Jori Logistics; Calgary; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading logistics company in Calgary seeks a full-time Customs Team Lead to manage customs brokerage operations. The role demands extensive experience in customs compliance, strong leadership skills, and a commitment to customer service. The successful candidate will lead a team, ensure regulatory compliance, and improve operational efficiency while fostering strong client relationships. A hybrid work model is offered, along with competitive benefits and opportunities for career growth.

Benefits

Paramedical coverage and benefits

Group insurance

Work flexibility with hybrid work model

Career growth opportunities

Education support

Reimbursement for home office equipment

Qualifications

• 7-10 years of experience as a Customs Broker, with 5 years in a Supervisory role.
• Strong customer service and account management background.

Responsibilities

• Oversee customs brokerage team operations and compliance.
• Act as main contact for escalated customs-related issues.
• Identify and implement process improvements for efficiency.

Skills

Customer Service

Leadership

Problem-Solving

Education

CCS (Certified Customs Specialist)

CTCS (Certified Trade Compliance Specialist)

Tools

Cargowise

MS Office

Job description

JORI is a client-focused, relationship-based, family-owned company that understands our client's Customs Brokerage and transportation needs. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and exporters. Since 1992, we've provided turnkey logistics services, including Canadian Customs Brokerage, U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more. Our client relationships, some of which are as old as we are, have grown to include some of Canada's foremost importers and exporters. With offices in Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter.

About the Opportunity

JORI is expanding! We are currently looking for a full-time CA Customs Team Lead to join our team in Canada on a hybrid set-up. Reporting to the Canadian Customs Manager, you will be responsible for overseeing the day-to-day operations of their customs brokerage team, ensuring compliance with CBSA regulations, and facilitating the smooth clearance of goods.

Your responsibilities include, but are not limited to :

Leadership & Team Management :

• Supervise and support a team of CSRs, PH Team Leads and Release Team.
• Provide coaching, training, and mentorship to enhance team performance.
• Monitor workloads (based on current capacity and expertise) and ensure timely processing of customs entries, on time / accurate billing.
• Monitor the team's KPI and improve operational efficiency and accuracy.

Customs Compliance & Regulatory Oversight :

• Ensure compliance with CBSA (Canada Border Services Agency) regulations and trade laws.
• Review and approve complex customs entries, duty calculations, and tariff classifications.
• Stay updated on regulatory changes and communicate updates to the team.
• Assist in resolving CBSA inquiries, audits, and compliance issues.
• Help ensure new CARM processes are implemented correctly and monitor for changes
• Bond renewal

Customer Service & Relationship Management :

• Act as the main point of contact for escalated customs-related issues.
• Maintain strong relationships with clients, providing guidance on customs procedures and compliance.
• Work with internal departments to ensure seamless logistics and trade operations.
• Support business development. Visit with current clients and solve day to day client issues. Provide expert advice to both internal and external customers
• Support Sales team as needed with potential clients. Make rate recommendations

Process Improvement & Reporting :

• Identify and implement process improvements to enhance efficiency.
• Analyze key performance metrics and prepare reports for management.
• Collaborate with IT and operations teams to optimize Cargowise functionality and workflow

About You

To qualify, you will need at least 7-10 years of experience as a Customs Broker with at least 5 years in a Supervisory role, a proven track record in logistics or importing and exporting services, as well as a strong customer service and / or account management background.

Due to the nature of the role, we also require a valid Driver's License. In addition, candidates with strong Customs background, skills, and experience in the following are also essential :

• Harmonized System Tariff Classification
• Freight, Canadian Customs, and U.S. Customs processes and procedures
• Trade agreements
• Import and export of goods in various industries
• Customer service or account management
• Designation or working toward the completion of a CCS (Certified Customs Specialist), CTCS (Certified Trade Compliance Specialist), or any professional customs designation
• Cargowise or equivalent business intelligence software platforms (asset)
• A positive attitude and solutions-focused customer satisfaction in a fast-paced environment
• Strong interpersonal skills and the ability to communicate with senior levels of management, staff, accounting, purchasing, operations and other departments within the organization.
• Proficient knowledge of MS Office, and CRM best practices

Most importantly, you have the willingness to learn and thrive in an environment where independence and responsibility are given without constant supervision. You are an enthusiastic problem-solver with outstanding skills in problem-solving, attention to detail, and customer service. Also, willing to relocate if you are not from Calgary.

What We Offer

As a productive member of our team, you will be rewarded with a salary that will commensurate your experience, as well as a range of attractive benefits, including :

• Paramedical coverage and benefits
• Group insurance
• Work flexibility with our hybrid work model in Calgary
• Career growth opportunities with our international portfolio
• Education support and personal development programs
• Reimbursement for home office equipment set up
• An opportunity to join a family-first, tight-knit team with incredible culture!

Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach, apply now!