Team Leader

Card Factory; Swords; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Team Leader, where your passion for customer experience and operational excellence will shine. In this role, you will support the Store Manager in driving commercial success while fostering a positive team culture. With opportunities for career progression and a commitment to rewarding dedication, this is your chance to make a meaningful impact in a thriving retail environment. Enjoy benefits like generous holiday allowances and exclusive discounts, all while being part of a dynamic team that values your contributions.

Benefits

Employee Discounts

30 Days Holiday

Group Life Assurance

Employee Assistance Programme

Loyalty Awards

Retail Apprenticeships

Learning and Development Programs

Qualifications

• Strong leadership skills to guide store teams effectively.
• Customer-centric approach with a passion for service excellence.

Responsibilities

• Support Store Manager in achieving commercial growth goals.
• Lead store teams in the absence of the Store Manager.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Data Analysis

Team Collaboration

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful cardfactory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and fostering a team culture centered on customer focus. You will lead store teams in the absence of the Store Manager, ensuring high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

About the Company

Welcome to cardfactory — your opportunity to be part of our exciting future. As the UK’s largest independent gift and greetings card retailer with over 1000 stores, we are thriving.

We offer job security and great career progression. Growing continuously, we provide local jobs and deliver quality products at affordable prices in towns and cities.

We are a progressive, friendly company that rewards commitment and determination. cardfactory is ambitious, passionate, and forward-thinking, with an open and honest management style that encourages contributions at all levels.

What’s in it for you?

• Mycardfactory discounts on holidays, shopping, and mobile contracts.
• 30 days’ holiday, including bank holidays.
• Group Life Assurance (subject to eligibility).
• Employee Assistance Programme.
• Loyalty awards for length of service.
• Opportunity to apply for Retail Apprenticeships.
• Access to blended learning and development programs.

Location: Swords Pavilion, Malahide Road, Swords, Republic of Ireland