Team Leader

Mountain Warehouse; Ottawa; On-site; Part time

Job summary

Join Mountain Warehouse as a Team Leader in Ottawa, where you will lead a dedicated retail team. Focus on motivating staff to achieve sales goals while ensuring excellent customer service and operational excellence. Enjoy benefits like a monthly bonus scheme, colleague discounts, and a supportive work environment.

Benefits

Monthly Bonus Scheme

50% Colleague Discount

6% Vacation Pay

Length of Service Awards

Qualifications

• Experienced in retail with a background in stock control and visual merchandising.
• Strong communicator at all levels with a track record of achieving goals.
• Proactive and results-driven, adept in a fast-paced environment.

Responsibilities

• Motivate and develop a retail team to meet targets and create a vibrant shopping experience.
• Uphold shop floor standards and oversee daily store operations.
• Set exceptional customer service standards and resolve customer concerns.

Skills

Leadership

Customer Service

Communication

Team Development

Problem-Solving

Job description

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Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

Location : Ottawa - Tanger Outlets (OTT)

Compensation : $19.00 / hour

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development :

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence :

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience :

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We Would Love To Meet Someone Who Is

• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

What's in it for you?

• Monthly Bonus Scheme : A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 6% vacation pay paid out biweekly
• A stable, successful and supported environment
• Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Part-time

Job function

Job function

Information Technology

Retail

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