Shift Leader

Splitsville Bowl; Nanaimo; On-site; CAD 37,000 - 46,000; Full time

Benefits offered by this job

50% off food when working

$1 bowling

In-house management training programs

Mental health support benefits

Job summary

Splitsville Bowl is hiring a Shift Leader to join our growing team in Canada. You will support store operations, lead and motivate the team, and ensure exceptional guest experiences while maintaining a clean, safe environment.

As part of Splitsville Entertainment, you’ll join a premier family entertainment centre known for its bowling, dining and entertainment offerings. You will participate in ongoing training and development programs to advance your career.

Qualifications

• Provide friendly and exceptional guest service.
• Motivate and coach team members.
• Lead team and direct all daily operations of the centre in the absence of management.
• Attend management meetings and training opportunities.
• Help control labour and ensure proper staffing levels.

Responsibilities

• Assist managers in executing store operations during shifts.
• Deploy the team and delegate tasks to create WOW guest experiences.
• Supervise and train team members, open/close the centre, manage breaks and shift changes.
• Complete shift summary reports and attend meetings.
• Maintain cleanliness and uphold Splitsville standards throughout the centre.

Skills

Guest service

Team motivation

Team leadership

Staff training

Shift management

Safety compliance

Job description

Are you looking for a fun and fast paced working environment?

Could you help us create lasting memories for our guests by providing an outstanding guest experience?

We are looking for a Shift Leader to join our growing team.

The Why...

Join Splitsville as a Shift Leader and in return you'll get:

• 50% off food when you are working
• $1 bowling
• Ongoing training and development, with the opportunity to fast track your career
• Access to our in-house management training programs
• Mental health support benefits

The What...

Shift Leaders assist the managers in executing store operations during scheduled shifts. As a shift leader, you will deploy the team and delegate tasks to create the Splitsville experience for our guests by providing WOW experiences and maintaining a clean and comfortable centre environment. You will be responsible for modelling and acting in accordance with Splitsville core values and best of all, you'll be part of a company that is consistently rated as a great place to work and the people here love what they do.

To Be Successful You'll Have

• Provide friendly and exceptional guest service
• Motivate and Coach team members
• Lead team and direct all daily operations of the centre in the absence of management, including supervising and training of team members, opening and closing the centre, managing team breaks and shift changes, and completing shift summary reports
• Attend all management meetings, team meetings and training opportunities
• Help control labour and ensure proper staffing levels on each shift
• Develop and assign tasks to team members, oversees completion
• Provide recognition and constructive feedback throughout the shifts as appropriate
• Ensure the centre is up to Splitsville standards with regards to cleanliness, and guest WOW experiences
• Complete all Splitsville systems and checklists
• Provide resolutions to guest and team member issues, rectify all guest concerns
• Communicate with other shift leaders and managers
• Adhere to all company policies and procedures including all health and safety policies and procedures
• Other duties as assigned

The Who...

Splitsville Entertainment is Canada's premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.