Team Lead, Records & Registration

Douglas College; New Westminster; Hybrid; CAD 69,000 - 80,000; Full time

Benefits offered by this job

Transit-accessible campuses

Hybrid work

Health & Dental Benefits

Pension Plan

Professional Development funding

Fitness centres access

Job summary

Douglas College in New Westminster is seeking a collaborative Team Lead, Records & Registration to support enrolment and student services. You will lead a team of enrolment professionals, oversee processes, and ensure compliance with policies while delivering excellent student experiences.

You will design onboarding and professional development, contribute to system enhancements, and collaborate with Enrolment Services leadership.

Qualifications

• Bachelor’s degree in a relevant field with 5 years related work experience, or a combination including at least 3 years supervising a team.
• Minimum of 4 years direct experience in a service-centered post-secondary environment delivering front-line service.

Responsibilities

• Coordinate and guide enrolment staff in records and registration operations.
• Design and deliver onboarding and professional development for the team.
• Support system enhancements, reporting, and process improvements.
• Collaborate with Enrolment Services leadership to improve service delivery.

Skills

Leadership

Staff coaching

Training delivery

Customer service

Education

Bachelor’s degree in a relevant field

Tools

Student Information System

Job description

$69,324 to $79,581 per annum, which includes a special allowance of $7,500 per annum. Salary and wage increments will be in accordance with the Collective Agreement.

The Opportunity

Douglas College is seeking a collaborative and student-focused Team Lead, Records & Registration to support the delivery of high-quality enrolment and student services across the College. Reporting to the Assistant Registrar, this role combines operational leadership, staff training & development, student information system expertise, and continuous process improvement to ensure an exceptional student experience.

The Team Lead provides day-to-day coordination and guidance to a team of enrolment professionals in student records and registration. Working closely with Enrolment Services leadership, the Team Lead oversees operational processes, interprets College and government policies, identifies opportunities to improve service delivery, and helps implement innovative solutions that enhance efficiency and support student success.

The successful candidate will play a central role in training and staff development by designing and delivering comprehensive onboarding and professional development programs, developing instructional materials, and ensuring team members have the knowledge and tools required to provide outstanding service. The Team Lead also contributes to system enhancements, business process improvements, reporting, and special projects that support institutional objectives.

This position is ideal for an experienced post-secondary service professional who thrives in a fast-paced environment, enjoys leading and mentoring others, and is committed to fostering an inclusive and supportive learning community. The successful candidate will bring strong problem-solving, communication, and relationship-building skills, along with a passion for improving processes and helping students achieve their educational goals.

WHO WE ARE

Do what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best degree‑granting colleges even better.

Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.

WHAT WE OFFER

We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.

• Transit-accessible campuses
• Hybrid work arrangements for eligible positions
• Excellent Health and Dental Benefits for eligible positions
• Defined-Benefit Pension Plan for eligible positions
• Professional Development funding
• Access to our Fitness Centres and Classes
• B​achelor’s degree in a relevant field from a recognized post‑secondary institution and 5 years related work experience, or a combination of education and experience, including at least 3 years of supervising/leading a team.
• Minimum of 4 years of direct experience in a service-centered post‑secondary environment; a proven ability to provide exceptional front‑line service in a fast‑paced environment is required.
• Demonstrated experience leading, coaching, mentoring, or coordinating the work of staff in a service-focused setting.
• Experience developing and delivering training, onboarding, or professional development programs and resources.
• Strong knowledge of post‑secondary policies, procedures, and regulations related to registration, records, and student support services.
• This regular full-time (35 hours per week) position is available starting November 2, 2026.
• Regular hours of work are Monday to Friday 8.30 am – 4.30 pm. Shift days and times may change depending on the Department’s need. Occasional evening and/or weekend work may be required.
• The position is located at the New Westminster campus; however, successful candidate must be available for occasional work at all Douglas College campuses.
• Douglas College is committed to supporting a healthy work/life balance for employees. A modified/flexible schedule and/or hybrid work from home arrangement may be considered, subject to the terms of the College’s Work From Home Policy.

Equity Statement

Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.