Records Specialist

Douglas College; New Westminster; Hybrid; CAD 41,000 - 45,000; Full time

Benefits offered by this job

Health and dental benefits

Pension plan

Professional development

Hybrid work arrangement

Job summary

Douglas College is hiring a Records Specialist to support the Student Records team at the New Westminster campus. The role involves accurate maintenance of student records, processing registrations and requests, and safeguarding confidential information.

The position is a temporary full-time role (35 hours/week) starting November 2, 2026 through January 31, 2027, with potential hybrid work options. A Diploma in a related field and 2 years of post-secondary SIS experience are required.

Qualifications

• Diploma in a related field from a recognized post-secondary institution.
• Minimum of two years of relevant experience in a post-secondary environment with a computerized student information system.
• Good working knowledge of Banner or similar SIS.
• Ability to review complex documents and apply college policies.

Responsibilities

• Support learners by maintaining accurate student records.
• Process registrations and records requests in a timely manner.
• Safeguard confidential information and ensure compliance with institutional requirements.
• Troubleshoot complex registration issues and resolve student account problems.

Skills

Administrative skills

Data management

Troubleshooting

Customer service

Education

Diploma in related field

Tools

Banner

Job description

$29.53 per hour (with wage increments to a max of $32.97 per hour). Salary and wage increments are in accordance with the Collective Agreement.

The Opportunity

The Student Records team is responsible for supporting Douglas College learners through the accurate and timely maintenance of student records, processing registration & records requests, and by safeguarding confidential information. Records Specialists provide critical support to students, faculty, and staff by troubleshooting complex registration issues, interpreting policies and procedures, and delivering exceptional customer service. As a self-starter who can work both independently and as part of a team, the Records Specialist uses strong administrative and data management skills to accurately enter, update, and manage a variety of student records, while ensuring compliance with institutional requirements.

WHO WE ARE

Do what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best degree-granting colleges even better.

Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.

WHAT WE OFFER

We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.

• Transit-accessible campuses


• Hybrid work arrangements for eligible positions


• Excellent Health and Dental Benefits for eligible positions


• Defined-Benefit Pension Plan for eligible positions


• Professional Development opportunities


• Access to our Fitness Centres and Classes


• To have successfully completed a Diploma level program in a related field at a recognized post-secondary institution and a minimum of two-year relevant experience in a post-secondary environment with a computerized student information system;


• An equivalent combination of education, training and experience may be considered.


• A good working knowledge of Student Information Systems (such as Banner) and registration and records functions, with the ability to identify and problem solve errors and student account issues.


• Good working knowledge of the applicable College policies and procedures, the nature and content of programs being offered, as well as office practices and procedures. Ability to review complex documentation and incorporate findings into practice.


• Possess in-depth knowledge of Student Records processes, to be applied in seeking enhancements through new functionality, planned maintenance, configuration and upgrades of the Student Information System (Banner) and other applications to improve efficiency and service


• This temporary full-time (35 hours per week) position is available starting November 2, 2026 to January 31, 2027.


• Regular hours of work are Monday to Friday, 8:30am – 4:30 pm. Shift days and times may change depending on the department’s need. Occasional evening and/or weekend work may be required.


• This position is required to work a flexible schedule based on operational needs.


• The position is located at the New Westminster campus; however, successful candidate must be available for occasional work at all Douglas College campuses and offsite locations.


• Douglas College is committed to supporting a healthy work/life balance for employees.


• A hybrid work from home arrangement may be considered, subject to the terms of the College’s Work From Home Policy.

Equity Statement

Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.