Team Lead, Operations, Employee Benefits and Retirement

Hub International; Toronto; On-site; CAD 71,000 - 80,000; Full time

Benefits offered by this job

Work-Life Balance

Professional Growth

Licensing support

Industry Support

Exclusive Perks

Competitive pay and benefits

Generous paid time off

Community impact via HUB Gives

RRSP matching

Job summary

HUB International is seeking a Team Lead of Operations within the Employee Benefits and Retirement Practice to drive operational excellence and deliver outstanding service across our client base. You will oversee processes, technology integration, and service delivery while leading a skilled team and collaborating with IT and risk management to ensure regulatory compliance.

The role requires strong leadership, deep knowledge of employee benefits, and a commitment to continuous improvement in a

Qualifications

• Minimum of 5 years of experience in employee benefits, insurance industry, or proven experience in a leadership or managerial role within operations.
• Ability to work effectively within a team environment and collaborate with cross-functional teams.
• Passion, humility, integrity, positive attitude, mission-driven, and self-directed.
• Strong knowledge of industry regulations, product offerings, and operational best practices.
• Exceptional interpersonal and communication skills.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office Suite and knowledge of relevant software and platforms.

Responsibilities

• Operational Management: Oversee and optimize all operational procedures and processes to ensure efficiency and compliance with industry regulations and company policies.
• Strategic Planning & Implementation: Develop and execute strategic initiatives to enhance productivity and profitability, aligning with overall company objectives.
• Client Service Oversight: Ensure the delivery of exceptional client service, manage client relationships, and act as a point of escalation for client concerns.
• Team Leadership: Lead and develop operational staff, establish performance expectations, and conduct regular evaluations.
• Financial Oversight: Monitor financial performance, and report key metrics.
• Technology Integration: Oversee the integration of technology solutions and address technology needs in collaboration with IT teams.
• Risk Management: Assess and mitigate operational risks and ensure adherence to compliance standards.

Skills

Team Leadership

Operations management

Employee benefits

Regulatory knowledge

Communication skills

Microsoft Office

Job description

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

About The Role

We’re looking for a Team Lead of Operations in our Employee Benefits and Retirement Practice. This is a pivotal role, serving as the linchpin for operational efficiency and excellence within the practice. In this role, you’ll get to steer the operational processes, technology integration, and service delivery related to our employee benefits and retirement services. Your strategic insights and leadership will not only help in aligning the operational strategies with our overall objectives but also in enhancing our commitment to delivering unparalleled service and innovative benefits products.

What You’ll Do

• Operational Management: Oversee and optimize all operational procedures and processes to ensure efficiency and compliance with industry regulations and company policies.
• Strategic Planning & Implementation: Develop and execute strategic initiatives to enhance productivity and profitability, aligning with overall company objectives.
• Client Service Oversight: Ensure the delivery of exceptional client service, manage client relationships, and act as a point of escalation for client concerns.
• Team Leadership: Lead and develop operational staff, establish performance expectations, and conduct regular evaluations.
• Financial Oversight: Monitor financial performance, and report key metrics.
• Technology Integration: Oversee the integration of technology solutions and address technology needs in collaboration with IT teams.
• Risk Management: Assess and mitigate operational risks and ensure adherence to compliance standards.

What You’ll Need for Success

• Minimum of 5 years of experience in employee benefits, insurance industry, or proven experience in a leadership or managerial role within operations.
• Ability to work effectively within a team environment and collaborate with cross-functional teams.
• Passion, humility, integrity, positive attitude, mission-driven, and self-directed.
• Strong knowledge of industry regulations, product offerings, and operational best practices.
• Exceptional interpersonal and communication skills.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office Suite and knowledge of relevant software and platforms.

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.

Benefits

• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding.
• Service: Our Ethos At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.
• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans.
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance.
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career.
• The HUB difference.
• Extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

The expected salary range for this position is $71,000 to $80,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

What we offer you

We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements. Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career The HUB difference HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you.

At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.