Team Lead, Long-Tail Merchant Success (Canada)

DoorDash; Toronto; Hybrid; CAD 100,000 - 144,000; Full time

Job summary

A leading delivery platform in Toronto is seeking a Team Lead for Long-Tail Inside Account Management to coach a team focused on supporting Canadian merchant accounts. The ideal candidate will ensure exceptional service, analyze data for growth opportunities, and collaborate with various teams. The role requires strong leadership, account management experience, and proficiency in tools like Salesforce and Google Workspace. This position offers a hybrid work environment with competitive salary and benefits.

Benefits

Comprehensive benefits package

Paid time off

Paid parental leave

Wellness benefits

Medical, dental, and vision benefits

Employer-matched RRSP

Mental health program

Qualifications

• 2+ years of experience in account management, customer success, or sales.
• Motivational leader who enjoys coaching others.
• Comfortable in a fast-paced, evolving environment.
• Collaborative, empathetic, solutions-oriented.

Responsibilities

• Lead, coach, and develop a team managing existing merchant accounts.
• Ensure account managers provide world-class service.
• Analyze data and feedback for opportunities for growth.
• Collaborate with internal teams to align initiatives.

Skills

Account management

Customer success

Sales

Analytical skills

Communication skills

Relationship-building

Leadership

Bilingual (English, French)

Tools

Salesforce

Google Workspace

Outreach

Slack

Job description

A leading delivery platform in Toronto is seeking a Team Lead for Long-Tail Inside Account Management to coach a team focused on supporting Canadian merchant accounts. The ideal candidate will ensure exceptional service, analyze data for growth opportunities, and collaborate with various teams. The role requires strong leadership, account management experience, and proficiency in tools like Salesforce and Google Workspace. This position offers a hybrid work environment with competitive salary and benefits.