Team Lead - Inventory Control

Healthy Planet; London; On-site; CAD 50,000 - 70,000; Full time

Job summary

Healthy Planet is seeking a passionate Team Lead for Inventory Control in London, Ontario. This position involves overseeing inventory management, leading a cohesive team, and ensuring exceptional customer service in a vibrant retail environment. Join our family-oriented company culture and thrive in a supportive setting.

Benefits

Medical Benefits

Employee Discounts

Internal Opportunities for Growth

Awesome Work Environment

Qualifications

• Minimum 3 years in a team lead or supervisory role within retail or customer service.
• Experience leading and motivating teams to achieve operational goals.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee receiving process and manage stock levels effectively.
• Educate team on best practices for minimizing shrink.
• Ensure the store is clean, organized, and visually appealing.

Skills

Customer Service Excellence

Problem Solving

Team Leadership

Communication Skills

Operational Acumen

Education

High School Diploma or GED

Tools

Microsoft Excel

Job description

Are you a results-driven leader with a passion for natural wellness? Do you have a proven track record in retail operations and team management? We’re looking for an enthusiastic Team Lead, Inventory Control to join our Healthy Planet family! In this role, you’ll help ensure our store runs like a well-oiled machine while maintaining a positive, customer-centric atmosphere. If you're ready to lead by example and be part of a dynamic team, we want to hear from you!

As a Team Lead, you will use your expertise in inventory control to guide the team in driving operational excellence and delivering exceptional customer experiences. You'll play a key role in managing our inventory, reducing shrink, and ensuring the store is stocked with the right products for our customers.

Key Responsibilities

• Inbound Inventory Management: Oversee the receiving process and manage stock levels. Investigate excess inventory, minimize overstocks, and ensure product flow is efficient. Follow the merchandise playbook and ensure available stock is placed in its proper home location to prevent any empty spots.
• Excessive Inventory Management: Actively monitor and control excessive inventory by identifying slow-moving products, coordinating with the team to adjust stock levels, and implementing strategies to reduce overstock situations. Work closely with the management team to adjust purchasing and inventory processes as needed.
• Shrink Control: Proactively manage shrink by identifying and addressing gaps in inventory. Educate and coach the team on best practices for minimizing shrink and ensuring expired and damaged products are scanned out daily. Investigate discrepancies before posting scan-outs.
• Expiry Management: Conduct regular expiry date checks, ensuring products are sold in a timely manner and minimizing the risk of items expiring on the shelf. Proactively manage product movement to avoid overstocking or expiration.
• Team Leadership: Collaborate with Store Management to motivate, coach, and provide constructive feedback to staff, ensuring a cohesive and high-performing team.
• Customer Experience: Lead by example in providing outstanding customer service. Greet and assist customers, address concerns, and resolve complaints professionally to create a positive shopping experience.
• Operational Efficiency: Ensure seamless store operations, including opening/closing procedures, product ticketing, markdowns, and maintaining store inventory standards.
• Maintain Store Appearance: Ensure the store is clean, organized, and visually appealing. A well-stocked and inviting store environment is key to enhancing customer satisfaction.
• Drive Team Goals: Foster a results-driven culture by helping the team achieve and exceed their goals with enthusiasm, commitment, and energy.
• Team Collaboration: Work in close partnership with Store Management to promote the store's core values, provide outstanding customer service, and contribute to the team’s success.
  
  

Qualifications & Requirements

• Education: High School Diploma or GED.
• Experience: Minimum of 3 years in a team lead or supervisory role within retail or customer service. A proven ability to drive operational success and lead teams effectively.
• Customer Service Excellence: A demonstrated history of providing exceptional customer service and building lasting relationships.
• Technical Proficiency: Skilled in Microsoft Office, particularly Excel (advanced skills preferred). Familiarity with retail systems and email communication.
• Leadership: Experience leading and motivating teams to achieve operational goals and exceed performance expectations.
• Operational Acumen: Strong problem-solving skills with the ability to identify and address operational gaps, ensuring adherence to best practices.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and management.
• Flexibility: Open availability to work nights, weekends, and store opening/closing shifts to meet business needs.
• Retail Expertise: In-depth knowledge of retail and wholesale principles, operations, and practices. A solid understanding of inventory control, cost analysis, and budgeting.
• Passion for Wellness: A genuine passion for natural wellness and a commitment to living a healthy lifestyle.
• Professionalism: Maintain a polished, professional appearance and represent the Healthy Planet brand with pride.
  
  

What We Offer

• Awesome work environment and company culture
• Medical Benefits and flex spending account for Full-time permanent employees
• Employee discounts
• Internal opportunities for growth
  
  

Life at Healthy Planet

At Healthy Planet, we believe that our biggest strength lies in fostering a work environment where our employees feel at home and can be their true selves. We operate as a family, supporting each other to thrive both personally and professionally. Our culture is built on mutual respect, collaboration, and a shared passion for making a positive impact on the world.

Discover more about what it’s like to be part of the Healthy Planet family by clicking the link below:

Learn More About Life At Healthy Planet

At Healthy Planet we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Healthy Planet hires and promotes individuals solely on the basis of their qualifications for the position to be filled