Security Site Supervisor - London Public Library (Central Branch)

Paladin Security Group Ltd; London; On-site; CAD 45,000 - 60,000; Full time

Job summary

Paladin Security is seeking a Full-Time Site Supervisor for the London Public Library. The role involves managing security staff, ensuring high-quality service, and coordinating with library management. Ideal candidates will possess a valid Ontario Security Guard Licence and First Aid certification, alongside strong customer service skills.

Benefits

Medical Insurance

Life Insurance

Dental Insurance

Qualifications

• Valid Ontario Security Guard Licence required.
• Valid First Aid & CPR certificate required.
• Exceptional Customer Service Skills needed.

Responsibilities

• Control, oversee and direct the activities of Site Guards.
• Liaise with the London Public Library management regarding security issues.
• Monitor site conditions and assist with evacuation processes.

Skills

Customer Service Skills

Education

Valid Ontario Security Guard Licence

Standard First Aid, CPR Level C

Tools

Microsoft Office

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we **CARE**!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Site Description

Job Skills / Requirements

The London Public Library has been dedicated to the needs of Londoners for over 125 years. This is a space where each and every member of the community, no matter their education level, income, abilities, age or country of origin, feels welcome.

Position Details

Position: Full-Time Site Supervisor

Site: London Public Library – Central Branch

Site Address: 215 Dundas Street, London, ON N6A 6H9

Overtime Method: Averaging Agreement – calculating after 88 hours bi-weekly

Hours: 2 week Rotating Schedule

Week \#1 – Monday to Friday 0900-1700hrs

Week \#2 – Tuesday to Saturday 0900-1700hrs

Posting Date: May 27, 2025

Internal Closing Date: June 3, 2025

External Closing Date: June 24, 2025

**Position Overview**

• Control, oversee and direct the activities of Site Guards
• Motivate and manage the performance of security staff to ensure that the performance of all Guards is of the highest quality and complies with requirements
• Liaise with the London Public Library management and Community Agencies with regard to any security issues and implement instructions and temporary post orders as necessary
• Assist in developing policies for continuous improvement to services to enhance services
• Orientate and Train: Provide appropriate orientation and training
• Assign Work: Assign special assignment duties to guards ensuring they are qualified and trained for the task
• Scheduling: Create and manage the work schedule for the department
• Corrective Actions: Address performance problems through the Paladin performance management procedures
• Incident Reports: Review and sign-off on all incident reports created each shift by Security
• Emergency Response: Emergency Team Representative to actively monitor site conditions and assist with plant evacuation process
  
  

**Duties include**

• Operating, accessing and occasionally monitoring the video surveillance equipment
• Monitoring and responding to alarm systems
• Maintain a high standard of civility, deportment and appearance and guards shall proactive a philosophy of compassion and de-escalation
• Supporting staff, volunteers, tenants and Library patrons by knowing and understanding the Library's Rules of Conduct and being able to apply these rules in a fair, dignified and positive manner.
• Reporting Incidents using the Library's Incident Reporting Tool
• Resolving incidents according to the Library's guidelines, instructions, procedures, and reporting on incidents according to established procedures
• Protecting all persons (including public, staff, volunteers, on-site contractors, tenants) and property in the event of medical, fire, disaster, severe weather, bomb threat, evacuation and other emergencies
• Functioning as the Primary First Aid service provider at the Central Library. This might include the ability to administer a blocking medication such as Naloxone and use of devices such as automated external defibrillators (AED), and
• All Emergency occurs are to be reported to the Library as soon as possible. A written incident report, using the Library's Incident Reporting Tool, shall be provided to the Library on any or all minor/major incidents
  
  

**Preferred skills/qualifications**

• Valid Ontario Security Guard Licence (required)
• Valid First Aid & CPR certificate
• Exceptional Customer Service Skills
• Proficient with Microsoft Office
  
  

Certification Requirements (All)

Valid Ontario Security License

Standard First Aid, CPR Level C

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance