Team Lead, Implementations

Trapeze Group; Kingston; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading technology firm is seeking an Implementation Team Lead to oversee projects and guide a team of specialists. This role involves leveraging Enterprise Asset Management software to enhance public transit operations. The ideal candidate will possess strong leadership and communication skills, along with significant software implementation experience.

Qualifications

• 5+ years of software implementation experience with 2+ years of people management experience.
• Experience with Enterprise Asset Management software and Public Transit software is preferred.
• Ability to travel up to 50%.

Responsibilities

• Lead a small team of Technical Product Specialists on projects.
• Analyze customer business requirements and develop processes to meet their needs.
• Provide leadership and guidance to ensure projects are completed within expectations.

Skills

Leadership

Written communication

Verbal communication

Software implementation

Business analysis

Job description

We are looking for an Implementation, Team Lead to be the Senior Functional Consultant on projects and lead a small team of Technical Product Specialist to leverage our Enterprise Asset Management software suite to help our clients improve public transit operations.

Responsibilities

• Help clients achieve operational benefits through the use of our software products.
• Analyze customers’ business requirements and objectives to develop business processes to meet their needs.
• Develop and deliver project deliverables such as process diagrams, gap analysis and functional design documents throughout the project.
• Learn our product suite and provide subject matter expertise in Trapeze EAM software and transit industry operations.
• Lead consulting, software testing and training sessions and provide implementation and post-implementation support.
• Work on continuous improvement for implementations and increasing efficiencies in delivery.
• Provide leadership and guidance to the team to ensure projects are completed within expectations.
• Work with Project Managers and Director of Professional Services to assign tasks to peers; clearly communicate task priorities, helping team members to adjust workload as needed.
• Lead a small team and proactively communicate relevant information to team members, peers, and superiors.
• Lead one-on-ones sessions, coach and foster career development for your team members.
• Interviewing / hiring / dismissal responsibilities.

Required Skills / Experience :

• Experience working with Enterprise Asset Management software and Public Transit software domain experience strongly preferred.
• 5+ years of software implementation experience with 2+ years of people management experience.
• Ability to travel up to 50%
• Demonstrated leadership skills with the ability to work as part of a project team.
• Excellent written and verbal communication, with the ability to work with all levels of individuals in an organization.