Team Lead - GTA North

Taleo; Richmond Hill; On-site; CAD 65,000 - 70,000; Full time

Job summary

Encore is seeking a Full-Time Team Lead to spearhead growth across GTA North (Richmond Hill, Newmarket, Markham). You will coach a team of part-time sales and merchandising reps, drive call coverage, improve distribution, and align brand priorities with store contacts.

Ideal candidates have 1–3 years in territory sales/merchandising in CPG, strong communication, relationship-building, and a track record of leading teams in fast-paced retail environments.

Qualifications

• 1–3 years of territory sales and merchandising experience in CPG.
• Excellent communication and presentation skills.
• Amazing relationship building and sales skills.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Lead your team to meet objectives including relationships and increasing sales through activities.
• Delivering on sales targets for client’s product lines within banners in territory.
• Effectively communicate retail priorities to your team.
• Ensure optimal call coverage/frequency (Territory worksheets completed & optimized).
• Spend 50% of time in field managing your own territory.
• Spend 50% in field training & supporting your team.
• Lead retail sales during seasonal activations and display/distribution efforts.
• Review performance reports and adjust plans to meet objectives.
• Provide initial and ongoing training, requiring travel across the region.
• Maintain ongoing communication with retail team via voicemails, emails, team calls.
• Track Rep call averages, daily activities, and success against objectives using tools.
• Maintain partnership and regular communication with client contacts.
• Provide feedback on field coverage regularly.
• Participate in development, planning and running Regional Retail sales meetings.
• Lead the informal and formal performance development process of your team members.

Skills

Territory sales

Merchandising

CPG familiarity

Communication skills

Relationship building

Leadership

Coaching

Problem-solving

Self-motivation

Strategic planning

Job description

What Encore's All About

At Encore, we possess the expertise in field sales to ensure our clients are successful in their most critical market channels. Going deep with few...being nimble and responsive for us is more than a turn of phrase, it is a way of life...and it comes down to the following Vision and Mission that compel us to outperform every day. Our Vision is to be the first choice for tier one organizations seeking to optimize their field sales investment. Our Mission: To provide uncompromising quality of service and unparalleled caliber of thinking...developing strategies and delivering solutions that enable our clients to win.

The Opportunity:

FULL-TIME TEAM LEAD - GTA NORTH (RICHMOND HILL, NEWMARKET, MARKHAM)

$65,000 - $70,000/YEAR

Vacancy Status: This position is for a new growth opportunity.

Position Summary

Encore is looking to identify top talent with a background in the CPG space to help spearhead our continuing growth in the new year. This future opportunity involves spearheading our business growth and entails leading and training a team of part-time sales and merchandising representatives within your designated territory. As a Team Lead, your primary focus is to coach and develop your team, ensuring they meet call coverage objectives, enhance product distribution and visibility, execute brand priorities, and cultivate strong relationships with key store contacts. Your dedication to your team's success drives our success in the competitive CPG world.

The Perfect Person for this Role:

You’re someone who inspires people to do their very best all of the time. You understand how to utilize your team members’ strengths and love working with them to constantly elevate their skills. You understand how to translate corporate objectives into individual objectives and support your team in reaching them. You’re a big-picture thinker who understands how your team and the decisions you make impact the rest of the organization. You get jazzed about leading others in a competitive, dynamic, business environment and can successfully navigate a team to enable, drive & adapt to change. You are someone who holds yourself accountable for delivering quality results from both you and your team. Ideally, you’re no stranger to the world of outsourced sales and merchandising and you know the grocery channel like the back of your hand. You provide uncompromising quality of service in everything you do.

What You Will Be Doing Every Day

• Lead your team to meet objectives which will include developing strong relationships with department managers and increasing sales of the product brands through sales and merchandising activities
• Delivering on sales targets for the clients product lines within designated banners within the territory geographic area
• Effectively communicate retail priorities to your team
• Ensure optimal call coverage/frequency is maintained (Territory worksheets completed & optimized)
• Spend 50% of time in field managing your own territory of accounts
• Spend 50% of your time in field training & supporting your team
• Lead retail sales during seasonal activations, ensure staff launch display and distribution efforts to enable each brand to reach its targets
• Review performance reports to ensure that objectives are being met and put plans in place if they are not
• Provide initial and ongoing training, which will require travel across the region as required
• Maintain ongoing communication with the retail team. (Voice Mails, Emails, Team calls)
• Track Rep call averages, daily activities, and success against objectives – full utilization of the tools provided in tracking your reps
• Maintain a partnership and regular communication with client contacts
• Provide feedback and insights on field coverage on a regular basis
• Participate in development, planning and running/execution of Regional Retail sales meetings
• Lead the informal and formal performance development process of your team members

The RIGHT Candidate

At Encore, we feel that no matter your background, what’s most important to your success and ours is the way you interact with others. Don’t get us wrong, if you have the right experience and skills, that’s great. So, if you’re thinking about working with Encore, it’s important that you know what we’ll expect from you:

• You want to ‘win’
• You bring passion and innovative thinking that will deliver results
• You believe that the words ‘work’ and ‘fun’ belong in the same sentence

You can be described as:

• Authentic
• Solutions-oriented
• Accountable
• Intellectually curious
• Self-motivated
• Receptive
• Assertive
• Driven
• Continuously challenging yourself
• Having business maturity, professional

A few other things we’ll expect from you - the 'must haves':

• Amazing customer service and sales skills
• This role can be physical at times - you must be able to lift and move up to 25 pounds
• Full access to a reliable vehicle which is appropriately insured for the role
• High-speed internet with WiFi at home
• The ability to store some supplies at home and transport them in your vehicle

Your Experience

• Ideally 1-3 years of territory sales and merchandising experience in CPG
• Excellent communication and presentation skills
• Amazing relationship building skills
• Strong selling skills
• Strong attention to detail
• Ability to influence/lead change
• Strong personal drive, positive attitude and excellent problem-solving skills are essential
• Aptitude for fast learning, careful strategic planning and ability to self-support with minimal supervision in a fast-paced environment

Encore is an equal opportunity employer who welcomes diversity and celebrates difference! If you require accommodations, we are committed to providing you with the tools you need to succeed. Should you require accommodations throughout the application and selection process please reach out to us directly.