Customer Business Manager

Encore Market Engagement; Oakville; On-site; CAD 120,000 - 130,000; Full time

Job summary

Encore Market Engagement is seeking an experienced Customer Business Manager to oversee a portfolio of regional retailers, distributors, and other customer accounts. You will combine customer relationships, commercial planning, and disciplined execution to grow distribution and optimize promotions.

You will manage promotions, pricing submissions, and trade funding, while ensuring accurate data in Exceedra TPM and delivering timely reporting.

Qualifications

• 4+ years of experience in CPG, brokerage, regional account management or related sales role.
• Fluent in English and French, written & verbal.
• Experience managing promotions, item setup, pricing submissions and deadlines.
• Knowledge of trade spend management, promotional funding and deductions.

Responsibilities

• Own day-to-day relationships with regional retailers, distributors and other accounts.
• Develop and execute account plans aligned with brand and business priorities.
• Lead business reviews with buyers and distributors; drive growth initiatives.
• Manage promotional plans, pricing submissions and trade funding.
• Maintain accurate account data in Exceedra TPM and monitor spend.
• Coordinate promotions, listings, onboarding, and item setup.

Skills

Account management

Bilingual EN/FR

Trade promotions

Customer relationships

Analytical skills

Tools

Exceedra TPM

Job description

What Encore's All About: At Encore, we possess the expertise in field sales to ensure our clients are successful in their most critical market channels. Going deep with few...being nimble and responsive for us is more than a turn of phrase, it is a way of life...and it comes down to the following Vision and Mission that compel us to outperform every day. Our Vision: The first choice for tier one organizations seeking to optimize their field sales investment. Our Mission: Provide uncompromising quality of service and unparalleled calibre of thinking...developing strategies and delivering solutions that enable our clients to win.

The Opportunity: CUSTOMER BUSINESS MANAGER

$120,000 - $130,000/year

Position Summary:

We are seeking an experienced Customer Business Manager to manage a portfolio of regional retailers, distributors and other customer accounts.
This role combines customer relationship management, commercial planning and disciplined execution. You will build productive relationships with buyers and distributors, identify opportunities to grow distribution and promotional participation, and ensure customer commitments, from promotions and pricing to item setup and reporting, are accurate and on time.
Trade spend management and Exceedra TPM are important components of the role, supporting effective promotional planning, funding management, deduction follow-up and account performance visibility.

What You'll Do:

Customer & Account Management

• Own day-to-day relationships with assigned regional retailers, distributors and other customer accounts.
• Develop and execute customer account plans aligned with brand and business priorities.
• Maintain regular buyer-level engagement and lead business reviews for priority accounts.
• Identify opportunities to expand distribution, improve promotional participation and support customer-specific growth initiatives.
• Act as a key point of contact for distributor communications, customer requirements and issue resolution.

Commercial & Trade Management

• Manage promotional plans, pricing submissions, trade funding and customer activity within approved parameters.
• Maintain accurate account, pricing, promotional and trade information in Exceedra TPM.
• Monitor trade spend, accruals, deductions, chargebacks and reconciliation issues, escalating risks as required.
• Partner with the Trade & Sales Coordinator and internal teams to ensure customer commitments and trade activities are accurately documented and completed.

Customer Execution & Performance

• Coordinate promotional submissions, new item and listing forms, customer onboarding, item setup, portals and account deadlines.
• Contribute customer inputs, promotional assumptions, risks and opportunities to forecasting and business planning.
• Monitor sales, distribution, promotions, trade investment and other account KPIs.
• Provide account-performance updates, customer scorecards and business reviews.
• Identify recurring customer or process issues and recommend practical improvements.

The RIGHT Candidate:

At Encore, we feel that no matter your background, what's most important to your success and ours is the way you interact with others. Don't get us wrong, if you have the right experience and skills, that's great. So, if you're thinking about working with Encore, it's important that you know what we'll expect from you:

• You believe in winning
• You bring passion and innovative thinking that will deliver results
• You believe that the words 'work' and 'fun' belong in the same sentence

You can be described as:

• Authentic
• Solutions-oriented
• Accountable
• Intellectually curious
• Self-motivated
• Receptive
• Assertive
• Driven
• Continuously challenging yourself
• Having business maturity, professional

Your Experience:

• 4+ years of experience in CPG, brokerage, regional account management, distributor management, customer business development or a related sales role.
• Experience managing regional retailers, distributors, independent grocers, drug, value, wholesale or specialty accounts.
• Bilingual fluency in English and French, written and verbal.
• Experience managing promotions, customer forms, item setup, pricing submissions and multiple customer deadlines.
• Knowledge of trade spend management, promotional funding, deductions and customer financial controls.
• Experience with Exceedra TPM or a comparable Trade Promotion Management platform is preferred.
• Strong relationship-building skills with buyers, distributors and internal business partners.
• Solid analytical skills and comfort working with sales reports, customer scorecards and promotional performance.
• Strong organization, attention to detail and follow-through in a multi-account environment.
• A practical, responsive and accountable working style with the ability to balance commercial priorities with operational execution.

For those of you who apply, thanks so much for your interest in learning more about this exciting opportunity. We'd love to chat with all of you, but sometimes we simply don't have enough time. If we feel you're a good match, we'll definitely be reaching out to you to move you forward in the selection process. If you're selected, you'll be asked to complete a recorded, digital interview which you can do with a webcam or a mobile device with a front-facing camera.

Encore strives to make our recruitment and selection processes as accessible as possible and provides accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and selection process, please reach out to us.